Books  Reference  Organisational Management 

Guide to Preparing the Corporate Quality Manual

Series: Quality and Reliability Series Volume: 51

By: Bernard Froman

Marcel Dekker Inc.

Hardback | Dec 1997 | #110414 | ISBN: 0824700902
Availability: Usually dispatched within 6 days Details
NHBS Price: £49.99 $64/€55 approx

About this book

Utilizing the most advanced concepts, guidelines, and requirements from the latest ISO 9000 and 10000 series of standards as well as other quality models - including TQM (Total Quality Management) - this unique reference shows how to define a quality policy and explain it clearly and efficiently.


General principles: the concepts of quality management and quality assurance; the quality manual within the series of quality systems documents; principles for writing a quality manual. Contents of a quality manual: introductory pages and annexeddocuments; top management responsibilities; the quality system; document control; quality planning; quality in design; quality in purchasing; production (or process) quality; control of noncomformities; quality evaluation; quality costs; training; qualityimprovement.

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