NHBS | Everything for Wildlife, Science & Environment
 

Secure Worldwide Shopping

 
 
Services
 
 
Gratis Books Scheme
If you are a conservation worker or researcher in a developing country, the Gratis Books Scheme may be for you.
 
NHBS Ltd 2-3 Wills Road, Totnes, Devon, TQ9 5XN, UK
Tel: +44 (0)1803 865913
Fax: +44 (0)1803 865280
50.435465 -3.683129 Twitter Facebook Wordpress
 

Help Centre - Alana Ecology

Alana Ecology was founded in 1997 as a specialist in wildlife and environmental monitoring equipment. On the 1st of September 2011, Alana Ecology became part of NHBS.

The transition from Alana's warehouse in Shropshire is complete and all customer service and stock are now managed from the large NHBS warehouse location in Totnes, Devon.
At the end of July 2012, we stopped using the www.alanaecology.com website and all Alana webpages are directed through to www.nhbs.com. If you placed an order on the alanaecology.com website recently, please rest assured that we have received your order, and are processing it from the NHBS warehouse.
With several thousand ecology products and over 100,000 books, it's complicated and confusing to manage two completely separate websites and keep all the information in sync. We think it's better for customers to have one up-to-date site - www.nhbs.com - with our entire product range on.

We stopped using the Alana Ecology website in July 2012, and all pages are redirected to NHBS.
You can log into the NHBS website using your email address to track the progress of all your orders. To receive a password for your NHBS account, please use this link: http://www.nhbs.com/login/forgotpass.php.

Once you have received your new password by email, you will be able to log in to change the password, and track the progress of all your Alana Ecology and NHBS orders.
We have now run out of the last copies of the most recent printed Alana Catalogue (2009). We have a new Ecology Catalogue in preparation for 2013.

Please email customer.services@nhbs.co.uk to be added to the mailing list, and we will send the new catalogue to you free of charge as soon as it becomes available.
Please direct all enquiries about Alana Ecology to the NHBS customer services department:

Email: customer.services@nhbs.co.uk
Phone: +44 (0)1803 865913
Fax: +44 (0)1803 865280

Please remit payment for all Alana Ecology invoices billed since the 1st of September 2011 to the following bank account, and send a remittance advice to customer.services@nhbs.co.uk:

Account is in the name of: Alana Ecology
UK: £

A/C 90660973, Barclays Bank plc (20-30-47), 20 High St, Exeter, EX4 3LL, UK
BIC/SWIFT-BARCGB22
IBAN-GB17 BARC 2030 4790 6609 73