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Help Centre - Ordering from NHBS

Some books advertised on this site are not immediately available from their publishers. They will show one of these status descriptions:

In preparation (IPN):
The title does not yet have a definite publication date, or it has a publication date more than 6 months away. You cannot add an IPN to your shopping basket as it will not have an advertised price yet; if you wish to pre-order it please contact Customer Services.

Not yet published (NYP):
The title is due to be published in the next 6 months. If the title you are looking it has a price you can add it to your shopping basket and order online, if it doesn't yet have an advertised price yet and you wish to pre-order it please contact Customer Services. If you wish to order or already have an order we will dispatch your book as soon as it has been printed and we have been sent stock. If you ordered by credit card you will not be charged for this item until it is dispatched from NHBS.

We will keep you informed by email about your status of your order including any changes to the expected date of availability or to the price.

Temporarily unavailable (TOS):
The title is still in print, but there is a short-term problem in the supply chain temporarily preventing our obtaining stock.

The title is temporarily unavailable, but either is being or will be reprinted and we have not been advised of a definite availability date yet. If you wish to order or already have an order we will keep trying to get this for you and will dispatch your order as soon as the book has been reprinted and we have been sent stock. If you ordered by credit card you will not be charged for this item until it is dispatched from NHBS.

We will keep you informed by email about your status of your order including any changes to the expected date of availability or to the price. Back orders placed by booksellers can often persuade the publisher to print a title due to public demand.

Reprinting (R/P):
The title is currently unavailable, but either is being or will be reprinted and we have not been advised of a definite availability date yet. If you wish to order or already have an order we will keep trying to get this for you and will dispatch your order as soon as the book has been reprinted and we have been sent stock. If you ordered by credit card you will not be charged for this item until it is dispatched from NHBS.

We will keep you informed by email about your status of your order including any changes to the expected date of availability or to the price. Back orders placed by booksellers can often persuade the publisher to print a title due to public demand.

If you already have an order and you need this book very urgently or no longer need it and wish to cancel then please let us know.

Reprint under consideration (RPU):
The title is currently out of print, but its publisher may well reprint it - the decision to do so has not yet been made.

If you wish to order or already have an order we will keep trying to get this for you and will dispatch your order if the book is reprinted. If you ordered by credit card you will not be charged for this item until it is dispatched from NHBS.

We will keep you informed by email about your status of your order including any changes to the expected date of availability or to the price. Back orders placed by booksellers can often persuade the publisher to print a title due to public demand.

If you already have an order and you need this book very urgently or no longer need it and wish to cancel then please let us know.

Titles which are no longer available
The following status messages apply to titles which cannot be supplied and which are displayed for information purposes only:

Out of print (O/P):
No new copies of the title remain in-print so we cannot supply it. You may wish to try and source this title from Abe Books (www.abebooks.com) - who specialise in 'out of print' and 2nd hand titles.

Cancelled (CLD):
The title was abandoned by its publisher before reaching print so we cannot supply it.
If you have forgotten your password and would like us to send you a new one please visit the following page:
www.nhbs.com/login/forgotpass.php

If this doesn't work then you have probably used a different email address to the one you are trying to log-in with. Please try to log-in with your old email address (the one you have used previously on www.nhbs.com) and send us an email, or leave a comment on your order with your new email address. Please include your old email address and/or customer number for reference.
If you wish to change the email address associated with your account please contact Customer Services with both your new and old email address details and your customer number if you know it.
If you would like to find out about the status of your order, please go to My Account. The status of every order you placed with NHBS since July 2009 can be found under My Recent Orders.
We can accept the following credit cards and debit cards: VISA, VISA Debit, Mastercard, American Express, and Switch/Maestro (excluding VISA Electron and PayPal).

We will ask you for the CVV or CSC code of your card. In the case of VISA, VISA Debit, Mastercard, and Switch/Maestro, this code is printed on the back of your card, and consistes of three digits in or near the signature field; or, in the case of American Express, the CVV code consists of four digits printed on the front of your card above the card number. This code is often required as added security for transactions where the cardholder is not present.

All charges to your card will be made in Pounds Sterling. If your card is issued by a bank outside the UK, your bank will calculate the exchange rate, and you may be charged a foreign transaction fee. Please contact your card issuer for more information.

NHBS will not charge your card until your order is ready for dispatch. Please contact Customer Services if you have open orders or standing orders, and your card number or expiry date has changed.
Most DVDs will only play on DVD players in a specific region of the world. We take care to note the region in our DVD listings, please ensure that you have a DVD player that can play these DVDs. We regret that we are unable to accept returns for DVDs if there is a region incompatibility with your DVD player, unless our description on the website is wrong.

Regions for DVDs:
Region 1: USA, Canada
Region 2: UK, Europe, Japan, South Africa, Middle East
Region 3: Southeast and East Asia
Region 4: Australia, New Zealand, Central and South America
Region 5: All regions of Asia and Africa not covered in other regions
Region 6: China

Regions for Blu-Ray Discs:
Region A: North America, Central America, South America, Japan, Taiwan, North Korea, South Korea, Hong Kong and Southeast Asia
Region B: Europe, Greenland, French territories, Middle East, Africa, Australia and New Zealand
Region C: India, Bangladesh, Nepal, Mainland China, Pakistan, Russia, Central and South Asia

More information about DVD regions can be found on Wikipedia.
We accept payment by the following means:

Credit Cards and Debit Cards: VISA, VISA Debit, Mastercard, American Express and Switch/Maestro credit or charge cards (excluding VISA Electron and PayPal). More information about ordering with a Credit or Debit Card can be found here.

Cheques and bank drafts in Pounds Sterling (GB£) or US Dollars (US$). German customers are welcome to remit payment in Euros (€).

Bank transfers in Pounds Sterling (GB£), US Dollars (US$) or Euro (€) to one of our Bank Accounts. All bank charges are the responsibility of the customer; when making payment by bank transfer, please instruct your bank to cover all charges. Please also notify us separately, stating: which bank you have paid the amount into; the amount transferred; the date you made the transfer; the invoice number; and your customer name and account number. The details of our bank accounts are as follows:

Accounts are in the name of: NHBS Ltd

UK: £
A/C 90660973, Barclays Bank plc (20-30-47), 20 High St, Exeter, EX4 3LL, UK
BIC/SWIFT-BARCGB22
IBAN-GB17 BARC 2030 4790 6609 73

UK: Euro
A/C 54109044, Barclays Bank plc (20-30-47), 20 High St, Exeter, EX4 3LL, UK
BIC/SWIFT-BARCGB22
IBAN-GB44 BARC 2030 4754 1090 44

USA: US$
A/C 55296188, Barclays Bank plc (20-30-47), 20 High St, Exeter, EX4 3LL, UK
IBAN: GB30BARC20304755296188
SWIFT/BIC: BARCGB22

Germany: Euro
A/C 0441212, Deutsche Bank (BLZ 100-700-00), Otto-Suhr-Allee 6/16, Postfach 110165, 10585 Berlin, Germany
BIC/SWIFT-DEUTDEDBBER
IBAN-DE41100700240044121200

International Postal Giros, which are available at your Post Office.

Cash. If you wish to pay in cash with Pounds Sterling (GB£), US Dollars (US$) or Euro (€), please send by registered post. NHBS does not accept responsibility for money lost in transit.

NHBS Gift Vouchers can be redeemed online, by post, email or phone. More information about Gift Vouchers here.

Please note that we can not accept Book Tokens as payment.
If an item is built to order, we clearly indicate this on the item page on www.nhbs.com. Built to order items are not usually available for immediate dispatch, but we strive to get your order to you as quickly as we can.

If you place an order for an item which is made to order, you are entering into a binding contract to purchase the item. You will not be able to cancel the order once the goods are in production, and it is not returnable or refundable unless the goods are faulty. This is because we would be extremely unlikely to be able to resell the item.

These terms and conditions regarding non-returnable items are in accordance with the Consumer Protection (Distance Selling) Regulations 2000, where your right to cancel does not apply to contracts for goods built to order, and/or are made to a customer’s specification.
Internet and mail order shopping are very secure methods of buying products and millions of pounds worth of goods are sold online each day. When you order online from NHBS, your bank details are encrypted so they can only by accessed from within our secure customer database.

NHBS uses the strongest and most secure, commercially available version of 256-bit Secure Socket Layers (SSL) encryption, this is well above the industry standard 128-bit SSL used throughout e-commerce.

SSL encrypts all of your personal information, including your credit card number, name and address. This ensures that your details cannot be read as they are transferred over the Internet.

There are three visible indicators that the page (i.e. from the shopping basket onward) you are using is secure:

1) The web address will start with https:// - the ‘s’ stands for secure.

2) A padlock logo contained next to, or within the address bar of your browser, which if hovered over, or clicked on will display technical security information verifying the security of your connection.

3) The ‘Secured by Thawte’ symbol displayed at the bottom of the shopping basket also verifies the security of the connection and if clicked on will display information about the validity of our SSL encryption, which is ensured by this Thawte Digital Certificate.

Please note: NHBS will never ask for your card's PIN number, your account password or your bank details.

If you are contacted or receive an unsolicited e-mail, telephone call or letter that asks you for your password or personal banking information, disregard the request and report the communication to customer services for investigation.

If you would like to read more on the industry standard protection system ‘Secure Sockets Layer’ (SSL) which NHBS uses to make shopping online safe, click here.

If you are worried about shopping online, please contact Customer Services and we will be happy to discuss this with you further and work out a way of completing your transaction in a way which is satisfying to you.
Orders are processed on the same working day. Titles which we do not presently have in stock will be ordered immediately from the publisher or supplier.

All in-stock items on Express orders received by 12 noon Monday to Friday will be sent the same day.

For more information on delivery times, click here.
When you order online from NHBS you will receive immediate email confirmation and a transaction reference. Please quote the transaction reference if you need to contact us regarding your purchase. We will also send further confirmation by email as soon as we have processed your order (normally within 1 working day).

If you are ordering by email, post, fax or telephone, we will usually return confirmation by email or via the same method as you used to contact us. You can contact Customer Services at any time to check the status of your order.
We can supply you with any book in any language, if it is in print. Please contact Customer Services with as much detail about the title you can give us, and we will do our best to find the title for you and send you a quotation. You can then decide if you want to buy the book(s) or not.
If you are an existing customer, please quote the following:
  • Your Name and NHBS customer number (you can check other correspondence from NHBS to find out what your customer number is)

  • Details of the titles(s) you wish to buy: title, version (paperback, hardback, DVD etc), NHBS reference number (if known – this is the number preceded by a # on our website and in our catalogues), quantity required, payment details (to find out more about payment options, click here) and your preferred means of delivery – 'standard' or 'express' (to find out more about delivery options, click here)

If you are a new customer, or if you have changed any of the following details, please also include:
  • Your delivery address

  • Your invoice address or the address associated with the credit card you are using

  • Your daytime telephone number

To order by email, please send all the necessary details to our customer services email address customer.services@nhbs.co.uk

To order by post, please send all the necessary details to:
NHBS Environment Bookstore,
2-3 Wills Road,
Totnes,
Devon
TQ9 5XN
UK

To order by fax, please fax all the necessary details to customer services on +44 (0)1803 865280. When ordering by fax, please write clearly using blue or black ink.

To order by telephone, please call customer services on +44 (0)1803 865913 between 08.30 - 17.00 Monday - Friday. If you phone outside of office hours, please leave your name, telephone number and customer number (if you have one) and we will return your call.

You can download an order form to be printed, completed and sent to the postal address above.
Ordering online is a fast and secure way to buy from NHBS. Once you have found an item you want, click on 'add to basket'. This will take you to the items in your shopping basket – this is where all the books you have added to your basket are collected. From here, you can alter the quantity of a title by changing the number '1' to the number you require and then clicking 'Update Basket'. You can also set some delivery options, such as our express delivery service and your delivery destination (for more information on our delivery services, click here).

To save the contents of your trolley and keep shopping for more titles, click the 'Return to Website' icon. You can later check the contents of your trolley from any part of the website by clicking the 'Shopping Basket' icon.
When you are happy with the selection of books in your shopping basket and have checked the quantities and delivery options, click the 'Go to checkout' icon. If you have ordered from NHBS before, enter your email address, account or PIN number and your NHBS password, and click the 'Log-on' icon. If you have not ordered from NHBS before, you will need to click the ‘New Customer’ icon and enter your delivery and payment details.

At the checkout, make sure that your delivery and invoice addresses are correct and choose your preferred payment method. If you want, you can also set delivery options to 'express' or 'standard' (for more information on our delivery services, click here), change the quantities of the titles in your basket and leave any comments about your order. If you change any of these details, click the 'update' icon afterwards.
When you are happy with all the details on the page, click the 'PLACE ORDER' icon (at the bottom of the page) to confirm your order. All of our customer payment data is managed on a secure server – look for the "Secured by Thawte" symbol on our check-out pages.
We will not charge your credit/debit card until the day your order is ready to be dispatched or part-dispatched to you.

Your card will be charged for the GBP-sterling value of goods dispatched.
We will bank your cheque on receipt, not at the point of dispatch. If you wish to alter or cancel your order prior to dispatch, please contact Customer Services to arrange a refund.
All prices listed on our website and in our catalogues are subject to change at any time. Most changes we make to the prices of books result from publishers' price changes. Other changes may be caused by variations in shipping rates and currency fluctuations.

We will always inform you of a significant change to the price of a title you have ordered from us. You will be able to change or cancel your order at this time.
Placing a Standing Order means that NHBS will send you each new volume in a series as it is published - you don't need to do anything. Your credit card will be charged when the book is dispatched. Standing Orders require a valid credit card or invoice account, and a delivery address.

Notify Standing Orders are also available. They will ensure that we notify you of new volumes published in a series in advance of publication. Notify Standing Orders require a valid email address or mailing address.

Please contact Customer Services for setting up a standing order, or for updating your credit card information.
We welcome orders from customers anywhere and can deliver books to almost all countries and regularly do so. Please check our Shipping Information help section for more details.
The only charge from NHBS is postage & packing, which is added on to the cost of your purchase at the checkout. There are no hidden charges from NHBS.

When ordering goods for delivery outside of the European Union, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance is the responsibility of the customer as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information with regard to your order with NHBS.

Books and maps are exempt from VAT in the UK. VAT at the standard UK rate of 20% is also included in the advertised price of DVDs, CDs, other electronic media and equipment, so there are no hidden charges from NHBS.

If you live in any of the EU member states and are registered in your own country for sales tax, you should state your sales tax number when ordering from NHBS. If you do this, we will exclude UK VAT from your bill. Your sales tax number will then be quoted on your invoice, together with our own VAT number (GB 407 4846 44) so you can declare the purchase to your authority.

If you live in the EU, but are not registered for sales tax, you will pay the advertised price for DVDs, CDs and other electronic media, which includes VAT at the standard UK rate of 20%.

If you live outside the EU, we will automatically exclude VAT from your bill for CDs, DVDs, other non-book media and equipment.