We accept payment by the following means:

Credit Cards and Debit Cards: VISA, Mastercard, Diners Club, American Express, Switch/Maestro and JCB credit or charge cards (excluding VISA Electron and PayPal).

Cheques and bank drafts in Pounds Sterling (GB£) or US Dollars (US$). German customers are welcome to remit payment in Euros (€).

Bank transfers in Pounds Sterling (GB£), US Dollars (US$) or Euros (€) to one of our Bank Accounts. When making payment by bank transfer or bank draft, please add the following amounts to cover the bank charges which we will incur: GBP 6.00-12.00 (Barclays Bank); GBP 5.00 (Alliance & Leicester Commercial Bank (previously Girobank)). Please also notify us separately, stating: which bank you have paid the amount into; the amount transferred; the date you made the transfer; the invoice number; and your customer name and account number. The details of our banks accounts are as follows:

Accounts are in the name of: NHBS Ltd

UK: £
A/C 90660973, Barclays Bank plc (20-30-47), 20 High St, Exeter, EX4 3LL
BIC/SWIFT-BARCGB22
IBAN-GB17 BARC 2030 4790 6609 73

UK: Euro
A/C 54109044, Barclays Bank plc (20-71-02), 20 High St, Exeter, EX4 3LL
BIC/SWIFT-BARCGB22
IBAN-GB44 BARC 2030 4754 1090 44

USA: US$
A/C 6300728691, JP Morgan Chase Bank NA, New York, NY 10017
BIC/SWIFT-CHASUS33
Routing and transit No. 021000021 must be used on all transfers
Please mail $US cheques to NHBS in UK

Germany: Euro
A/C 0441212, Deutsche Bank (BLZ 100-700-00), Otto-Suhr-Allee 6/16, Postfach 110165, 10585 Berlin
BIC/SWIFT-DEUTDEDBBER
IBAN-DE41 1007 0024 0044 1212 00

Girobank/Alliance & Leicester (UK): Multicurrency including Euro
A/C 202-9200, Alliance & Leicester Commercial Bank plc, (72-00-00),
Bridle Rd, Bootle, Merseyside, L30 4UA
BIC/SWIFT-ALEIGB22
IBAN-GB65 ALEI 7200 0002 0292 00

International Postal Giros, which are available at your Post Office.

Cash. If you wish to pay in cash with Pounds Sterling (GB£), US Dollars (US$) or Euros (€), please send by registered post. NHBS does not accept responsibility for money lost in transit.

NHBS Gift Vouchers can be redeemed online, by post, email or phone. More information about Gift Vouchers here.

Please note that we can not accept Book Tokens as payment.

We welcome orders from customers anywhere and can deliver books to almost all countries and regularly do so. Please check our Shipping Information help section for more details.

A Standing Order is a service offered by NHBS, where we supply each new volume published in a book series automatically, without specific action necessary by the customer. When you set up a Standing Order for a series, we will send you each new volume as it is published. Your credit card won't be charged until the book is dispatched.

Firm Standing Orders require a valid credit card or an invoice account, and a delivery address.

Notify Standing Orders are also available. They will ensure that we notify you of new volumes published in a series in advance of publication. Notify Standing Orders require a valid email address or mailing address.

Please contact Customer Services for setting up a standing order, or for updating your credit card information.

The only charge from NHBS is postage & packing, which is added on to the cost of your purchase at the checkout. There are no hidden charges from NHBS.

When ordering goods for delivery outside of the European Union, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance is the responsibility of the customer as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information with regard to your order with NHBS.

Books and maps are exempt from VAT in the UK. VAT at the standard UK rate of 17.5% is also included in the advertised price of DVDs, CDs and other electronic media so there are no hidden charges from NHBS.

If you live in any of the EU member states and are registered in your own country for sales tax, you should state your sales tax number when ordering from NHBS. If you do this, we will exclude UK VAT from your bill. Your sales tax number will then be quoted on your invoice, together with our own VAT number (GB 407 4846 44) so you can declare the purchase to your authority. EU customers registered for sales tax purchasing DVDs, CDs and other electronic media should therefore remit 85.1% of their prices.

If you live in the EU, but are not registered for sales tax, you will pay the advertised price for DVDs, CDs and other electronic media, which includes VAT at the standard UK rate of 17.5%.

If you live outside the EU, we will automatically exclude VAT from your bill. Non-EU customers purchasing DVDs, CDs and other electronic media should therefore remit 85.1% of their prices.

All prices listed on our website and in our catalogues are subject to change at any time. Most changes we make to the prices of books result from publishers' price changes. Other changes may be caused by variations in shipping rates and currency fluctuations.

We will always inform you of a significant change to the price of a title you have ordered from us. You will be able to change or cancel your order at this time.

We will bank your cheque on receipt, not at the point of dispatch. If you wish to alter or cancel your order prior to dispatch, please contact Customer Services to arrange a refund.

We will not charge your credit/debit card until the day your order is ready to be dispatched or part-dispatched to you.

Your card will be charged for the GBP-sterling value of goods dispatched.

Ordering online is a fast and secure way to buy from NHBS. Once you have found an item you want, click on 'add to basket'. This will take you to the items in your shopping basket – this is where all the books you have added to your basket are collected. From here, you can alter the quantity of a title by changing the number '1' to the number you require and then clicking 'Update Basket'. You can also set some delivery options, such as our express delivery service and your delivery destination (for more information on our delivery services, click here).

To save the contents of your trolley and keep shopping for more titles, click the 'Return to Website' icon. You can later check the contents of your trolley from any part of the website by clicking the 'Shopping Basket' icon.
When you are happy with the selection of books in your shopping basket and have checked the quantities and delivery options, click the 'Go to checkout' icon. If you have ordered from NHBS before, enter your email address, account or PIN number and your NHBS password, and click the 'Log-on' icon. If you have not ordered from NHBS before, you will need to click the ‘New Customer’ icon and enter your delivery and payment details.

At the checkout, make sure that your delivery and invoice addresses are correct and choose your preferred payment method. If you want, you can also set delivery options to 'express' or 'standard' (for more information on our delivery services, click here), change the quantities of the titles in your basket and leave any comments about your order. If you change any of these details, click the 'update' icon afterwards.
When you are happy with all the details on the page, click the 'PLACE ORDER' icon (at the bottom of the page) to confirm your order. All of our customer payment data is managed on a secure server – look for the "Secured by Thawte" symbol on our check-out pages.

If you are an existing customer, please quote the following:

• Your Name and NHBS customer number (you can check other correspondence from NHBS to find out what your customer number is)


• Details of the titles(s) you wish to buy: title, version (paperback, hardback, DVD etc), NHBS reference number (if known – this is the number preceded by a # on our website and in our catalogues), quantity required, payment details (to find out more about payment options, click here) and your preferred means of delivery – 'standard' or 'express' (to find out more about delivery options, click here)

If you are a new customer, or if you have changed any of the following details, please also include:

• Your delivery address


• Your invoice address or the address associated with the credit card you are using


• Your daytime telephone number

To order by email, please send all the necessary details to our customer services email address customer.services@nhbs.co.uk

To order by post, please send all the necessary details to:
NHBS Environment Bookstore,
2-3 Wills Road,
Totnes,
Devon
TQ9 5XN
UK

To order by fax, please fax all the necessary details to customer services on +44 (0)1803 865280. When ordering by fax, please write clearly using blue or black ink.

To order by telephone, please call customer services on +44 (0)1803 865913 between 08.30 - 17.00 Monday - Friday. If you phone outside of office hours, please leave your name, telephone number and customer number (if you have one) and we will return your call.

You can download an order form to be printed, completed and sent to the postal address above.

We can supply you with any book in any language, if it is in print. Please contact Customer Services with as much detail about the title you can give us, and we will do our best to find the title for you and send you a quotation. You can then decide if you want to buy the book(s) or not.

When you order online from NHBS you will receive immediate email confirmation and a transaction reference. Please quote the transaction reference if you need to contact us regarding your purchase. We will also send further confirmation by email as soon as we have processed your order (normally within 1 working day).

If you are ordering by email, post, fax or telephone, we will usually return confirmation by email or via the same method as you used to contact us. You can contact Customer Services at any time to check the status of your order.

Orders are processed on the same working day. Titles which we do not presently have in stock will be ordered immediately from the publisher or supplier.

For more information on delivery times, click here.

Internet and mail order shopping are very secure methods of buying products and millions of pounds worth of goods are sold online each day. When you order online from NHBS, your bank details are encrypted so they can only by accessed from within our secure customer database.

NHBS uses the strongest and most secure, commercially available version of 256-bit Secure Socket Layers (SSL) encryption, this is well above the industry standard 128-bit SSL used throughout e-commerce.

SSL encrypts all of your personal information, including your credit card number, name and address. This ensures that your details cannot be read as they are transferred over the Internet.

There are three visible indicators that the page (i.e. from the shopping basket onward) you are using is secure:

1) The web address will start with https:// - the ‘s’ stands for secure.

2) A padlock logo contained next to, or within the address bar of your browser, which if hovered over, or clicked on will display technical security information verifying the security of your connection.

3) The ‘Secured by Thawte’ symbol displayed at the bottom of the shopping basket also verifies the security of the connection and if clicked on will display information about the validity of our SSL encryption, which is ensured by this Thawte Digital Certificate.

Please note: NHBS will never ask for your card's PIN number, your account password or your bank details.

If you are contacted or receive an unsolicited e-mail, telephone call or letter that asks you for your password or personal banking information, disregard the request and report the communication to customer services for investigation.

If you would like to read more on the industry standard protection system ‘Secure Sockets Layer’ (SSL) which NHBS uses to make shopping online safe, click here.

If you are worried about shopping online, please contact Customer Services and we will be happy to discuss this with you further and work out a way of completing your transaction in a way which is satisfying to you.