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NHBS Ltd 2-3 Wills Road, Totnes, Devon, TQ9 5XN, UK
Tel: +44 (0)1803 865913
Fax: +44 (0)1803 865280
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Help Centre - Shipping Information

An efficient and secure delivery at the lowest cost to our customers. Delivered by Royal Mail in the UK, and national post companies in other countries. International orders are sent by airmail. Please note that standard shipping does not include a tracking number; if you require tracable shipping, please choose Express delivery, and request a tracking number.

UK delivery charges and transit estimates

Order Value (Books)Delivery CostEstimated Transit Time
Up to £30.00£1.992 - 3 days
£30.01 - £45.00£2.992 - 3 days
£45.01 - £65.00£4.992 - 3 days
Over £65.00£7.502 - 3 days


Europe, US and Canada: delivery charges and transit estimates

Order Value (Books)Delivery CostEstimated Transit Time
Up to £10.00£4.003 - 10 days
£10.01 - £30.00£5.003 - 10 days
£30.01 - £45.00£6.503 - 10 days
£45.01 - £65.00£8.503 - 10 days
£65.01 - £100.00£10.503 - 10 days
Over £10011%3 - 10 days


Rest of World delivery charges and transit estimates

Order Value (Books)Delivery CostEstimated Transit Time
Up to £10.00£4.507 - 25 days
£10.01 - £30.00£6.007 - 25 days
£30.01 - £45.00£7.007 - 25 days
£45.01 - £65.00£10.007 - 25 days
Over £65.0116%7 - 25 days

For urgent and highly secure deliveries, we can send your order by courier, airmail, air freight or by an international carrier. Please ask Customer Services if you would like more information or a quote for a particular destination. Please note that for express service someone will need to be present at your address to sign for your package. We cannot send express deliveries to PO boxes.

The NHBS Shopping Basket will calculate the Express Shipping charge where possible. In case the Express Shipping charge cannot be calculated automatically, we will advise you of the actual Express cost by email. Alternatively, if you would like a quote for express delivery before selecting this option please contact Customer Services.

All items that are in stock at the time an Express order is placed will be sent with our next dispatch. We send to all destinations Mondays to Fridays.
Orders are processed within 1 working day of receipt and we will attempt to dispatch your order as soon as possible thereafter. We hold a huge number of titles in stock so can usually dispatch orders very rapidly. However, some orders will take longer to arrive if the titles are out of stock.

All in-stock items on Express orders received by 12 noon Monday to Friday will be sent the same day.

If an out of stock book can be sourced from within the UK, it will usually arrive at our warehouse within a few days. If the supplier is based further afield, the time it takes to source the title increases accordingly. For a delivery time estimate specific to your order, please contact Customer Services.

If a title you require is out of stock, you will be informed of this by email when your order is processed. As soon as your book arrives at our warehouse, it will be dispatched and you will receive a dispatch notification via email or fax. Your credit card will not be charged until the day of dispatch.

Following the dispatch of your order, delivery times are dependent on factors such as your country of residence and shipping method.

Approximate delivery times are as follows:

For standard delivery service:

To the UK: 2 - 4 days
To Europe: 3 - 10 days
To North America: 5 - 12 days
To the Rest of the World: 7 - 25 days

For express delivery service:

To the UK Mainland (excludes Scottish Highlands and Islands): 1 day
To Europe: 2 - 6 days
To North America: 2 - 4 days
To the Rest of the World: 3 - 10 days

Please note that all delivery times are approximate.
We use Royal Mail and Parcelforce for dispatches made from our warehouse. We choose the carrier based on the shipping method chosen (if Express is chosen, the goods will be sent with Parcelforce), and may upgrade certain dispatches from Royal Mail to Parceforce, depending on the weight or value of the goods dispatched. In the UK, deliveries are made under the terms and conditions of Royal Mail and Parcelforce.

International dispatches sent by Royal Mail and Parcelforce will be delivered by the national postal service of the delivery country.
When ordering goods for delivery outside of the European Union, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance is the responsibility of the customer as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information with regard to your order with NHBS.
If your order hasn’t arrived within the estimated time, contact Customer Services and we will make every effort to locate it for you.

If goods are lost in transit NHBS will make every effort to trace them and will replace them if necessary. Please note that if standard service is used instead of express service for orders abroad we cannot ensure full responsibility for loss of goods.
All orders are carefully checked and packed by our experienced and professional dispatch team. If you have special packing requirements or experience any problems receiving deliveries, please write them in the 'Comments' field of the checkout or contact Customer Services.