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Managing Conflict Through Communication (International Edition)

Textbook
By: Dudley D Cahn(Author), Ruth Anna Abigail(Author)
282 pages, b/w photos, tables
NHBS
Comprehensive and accessible coverage of the study of conflict
Managing Conflict Through Communication (International Edition)
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  • Managing Conflict Through Communication (International Edition) ISBN: 9781292041193 Edition: 5 Paperback Nov 2013 Not in stock: Usually dispatched within 1-2 weeks
    £62.99
    #228907
Price: £62.99
About this book Contents Customer reviews Related titles

About this book

Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills.

Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts.

Contents

Part One: Managing the Conflict Process
Chapter 1: Introduction to the Study of Conflict
Chapter 2: Communication Options in Conflict
Chapter 3: Managing Conflict from a Theoretical Perspective
Chapter 4: Responding to Conflict: A Practical Guide to Managing Your Own Conflicts

Part Two: Breaking the Cycle of Escalation
Chapter 5: Managing Violent Tendencies
Chapter 6: Managing the Conflict Climate
Chapter 7: Managing Face
Chapter 8: Managing Anger and Stress
Chapter 9: Managing Conflict through Forgiveness

Part Three: Broadening Our Understanding of Conflict Processes
Chapter 10: Managing Win-Lose Conflicts through Negotiation
Chapter 11: Managing Other's Disputes through Mediation
Chapter 12: Managing Workplace Conflict
Chapter 13: Managing Social Conflict

Customer Reviews

Textbook
By: Dudley D Cahn(Author), Ruth Anna Abigail(Author)
282 pages, b/w photos, tables
NHBS
Comprehensive and accessible coverage of the study of conflict
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