By: Anne Grodzins Lipow
This guide aims to help users rethink reference policies and work flow and learn new communication skills. Tips are also included for designing a dynamic virtual reference desk, considerations for planning work space, pre-scripted messages, and other library models that can make your day to day work faster and easier.
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I don't know how you got a book printed 26 years ago in the conditions that I received it (like new) but you do it! ABSOLUTELY AWESOME!
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