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The Virtual Reference Librarian's Handbook

By: Anne Grodzins Lipow

Neal-Schumann Publishers

Paperback | Dec 2002 | #141752 | ISBN: 155570445X
Availability: Usually dispatched within 5 days Details
NHBS Price: £76.50 $96/€89 approx

About this book

This guide aims to help users rethink reference policies and work flow and learn new communication skills. Tips are also included for designing a dynamic virtual reference desk, considerations for planning work space, pre-scripted messages, and other library models that can make your day to day work faster and easier.

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