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Benchmarking in Tourism and Hospitality Industries

Handbook / Manual

By: Karl W Wober

CABI Publishing

Hardback | Dec 2002 | #154073 | ISBN: 0851995535
Availability: Usually dispatched within 6 days Details
NHBS Price: £84.99 $104/€95 approx

About this book

Benchmarking is a buzzword of the 1990s that desribes a method for comparing different companies, by measuring various data, performance and goals. This management approach to identify "who is the best?" and "what makes them so successful?" is increasingly popular, as it encourages managers and staff to consider performance measures and practices to increase profitability. This book focuses on the methodological aspects of the right selection of benchmarking partners.

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