192 pages, no illustrations
Sustainable consumer services for household markets - i.e. services that are offered to a consumer at the premises such as home delivery of organic food, appliance leasing, mobile laundry services or car pool schemes - are viewed by many as the way forward in reducing material consumption while turning a profit. Yet until now there has been little information to guide the development of such business models and practices and to develop ways to make service-based consumption models more attractive to consumers than object-ownership-based models. This book sheds light on the missing links of sustainable household service competitiveness by providing best-practice examples and surveys of consumer behaviour to show how such services can be provided cost-effectively and garner tremendous benefits for consumers and service providers, be they public, private or non-profit, as well as the environment.
'This book represents state of the art knowledge about sustainable services. It provides rich and broad pictures of today's situation, a possible future and ways to get from one to the other' Journal of Cleaner Production
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