184 pages, 27 b/w illustrations
Veterinarians are increasingly aware of the need to recognize they are working in a business enterprise. From operating as small practices 20 years ago, veterinary businesses are now run along sophisticated models and operate out of multi-million dollar hospitals. Drawing together the latest information on practice management, this textbook provides practical and straightforward coverage of major elements, including client relationships and staff management, business and financial procedures, computer systems and project management. This book focuses on practical solutions and includes a section dedicated to useful, everyday checklists and templates.
Introduction: The Context of Management: Environmental PEST
Section 1: Practice Clients: Managing the Relationship
Section 2: Practice Staff: Managing the Relationship
Section 3: Internal Processes and Procedures: Working Efficiently and Effectively
Section 4: Computer Systems and Networks
Section 5: Financial Management - a Matter for the Accountant?
Section 6: Managing New Projects
Section 7: Checklists and Templates
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