Learning from success and understanding the sources of failure, this year's Report argues that services can be improved by putting poor people at the centre of service provision. How? By enabling the poor to monitor and discipline service providers, by amplifying their voice in policymaking, and by strengthening the incentives for providers to serve the poor.
A great strength of the Report is that it takes no ideological position on the issue of providing social sector services to poor people and maintains that governments have a key role to play. DAWN, Pakistan I am sure readers will be impressed by the richness of the material and find many useful pieces of information for research, policy making, management, and operations. DAWN, Pakistan
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