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Benchmarking Water Services: Guiding Water Utilities to Excellence

By: Enrique Cabrera, Peter Dane, Scott Haskins and Heimo Theuretzbacher-Fritz

164 pages, Figs, tabs

IWA Publishing

Hardback | Mar 2011 | #189085 | ISBN-13: 9781843391982
Availability: Usually dispatched within 6 days Details
NHBS Price: £98.99 $131/€113 approx

About this book

Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. Utilized as an instrument for performance improvement through systematic search and adaptation of leading practices, benchmarking activities have expanded globally. Nowadays, many projects are being carried out worldwide to meet different needs and objectives, in varying contexts, with outstanding results and impact.

This manual provides valuable information to those planning to get involved in a benchmarking project and even to experienced practitioners. It defines a new framework in which the traditional benchmarking concepts can be clearly distinguished, guaranteeing more fluent and efficient communication.

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