Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. Utilized as an instrument for performance improvement through systematic search and adaptation of leading practices, benchmarking activities have expanded globally. Nowadays, many projects are being carried out worldwide to meet different needs and objectives, in varying contexts, with outstanding results and impact.
This manual provides valuable information to those planning to get involved in a benchmarking project and even to experienced practitioners. It defines a new framework in which the traditional benchmarking concepts can be clearly distinguished, guaranteeing more fluent and efficient communication.