What our customers say

Nick Baker

Would you like to leave feedback about NHBS? Please email: customer.services@nhbs.com

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I think NHBS is brilliant and I now try to make you my first port of call for ordering books.

JH, Hertfordshire, UK


I just purchased and received through NHBS the Collins Bird Guide for Britain and Europe, 2nd edition. I contacted fatbirder.com and they gave me the name of the Collins Guide as being a good choice for Italy. I tried to find it though Amazon in the US, but no luck. So, I found it on your website! Pretty cool. I have to say that I have enjoyed my interaction with your company. The Collins book is superlative, very well done and just the ticket. Plus the book was delivered so quickly. Great job.

Constance Thayer, Santa Barbara, CA, USA


Discovering nature starts with reading and that discovery can be made at NHBS. Planet Earth has a twin sister with NHBS, I call her Planet Book. Here I found every subject I was looking for represented. NHBS has enriched my life with knowledge for many years now and I hope that they will continue to do so as long as I live.

Gerard van Leusden, Utrecht, The Netherlands


In the letter which accompanied my recent book order you welcomed any feedback on NHBS. Mine is a simple message; keep up the good work. Though I am an infrequent customer, NHBS never fails to deliver and for that I am very appreciative.

Stephen Brend, Victoria, Australia


I just received my books from NHBS and the packing was outstanding. It is without doubt the finest packing job of the thousands of books I have received through the mail. Books are in mint condition. To the packer ‘Thank You and Aloha’.

TI, Hawaii


NHBS offers a wide variety of mycological books and diverse equipment for field work, microscopy and further lab processing. Prompt and trustful service.

Boris Assyov, Institute of Biodiversity and Ecosystem Research in Sofia, Bulgaria


I just wanted to say thank you for the excellent customer service I've received- the book arrived today only a few days after I ordered it. I have tried 3 other retailers who took my order and then kept me waiting for weeks only to be told that they couldn't get hold of it. I dealt with several staff, who were all helpful and efficient.

Eva Savage, Cardiff, UK


I have always been MOST impressed by the efficiency, courtesy, integrity and professionalism of NHBS!

JB, medical consultant, entomologist – busy with a PhD, conservation  ecologist (MSc), natural historian, Cape Town, South Africa


I would like to say how pleased I was with your service both from the point of ordering to delivery and you kept me informed by email of the progress. Many thanks, your customer service is certainly something to be proud of.

Yvonne Lilley, Birmingham, UK


NHBS have become the world’s foremost supplier of natural history and environmental books. For me, one of the key features of NHBS is its ability to not only to run down some of the most obscure literature, but also their ability to sell publications produced by conservation partners, and get them to a wider audience.

John Burton, CEO, World Land Trust, UK


I have been a zealous collector of books on wild life for over 50 years, but out here in Africa good book stores are few & very far between. The Natural History Book Service is as good as having the best wildlife store in my own neighbourhood. One couldn't imagine a bigger or better selection of books , as well as a whole range of field accessories. The website is exceptionally user-friendly, attractive, exhaustive, and easy to browse. I am not an easy shopper to please, but NHBS goes beyond my highest expectations in every way, and the staff are tireless, patient, and refreshingly caring in their every effort to meet my every whim.

Neville Giloi, Cape Town, South Africa


May I take the opportunity to thank you for the outstanding help and customer service I received from your company. You and the NHBS staff displayed a rare showing of both technical awareness of the issue I faced and a sympathetic and understand approach to my problem. I have tested out the newly equipped moth trap and am looking forward to my demonstration to the local scout group this Friday. I would not hesitate for one second to use your company again and recommend you to others. Marks out of 10? Around 99!

Pete Rowberry, Amateur Naturalist, Suffolk Heritage Coast - working with local youth groups to demonstrate the value of wildlife and nature., Saxmundham, UK


I ordered the complete set of Big Cat Diary/Week and it was delivered yesterday - exactly on schedule. What GREAT service! The packaging was absolutely perfect...since we're "across the pond" I was a little worried about the condition the DVDs would arrive in but certainly needn't have been. In fact, I'm telling all my friends about your site. We're all into conservation and the environment and the variety of offerings is really impressive.

K Evans, Amateur Naturalist, USA


I just received my second Fungi of Switzerland book from you today. Like the first, it arrived quickly and in perfect condition because it was packed so well.

Kirsten Tullis, Nature lover, fungus enthusiast & volunteer project leader, Perth Urban Bushland Fungi Project, Perth, Western Australia, Australia


Thank you for your very prompt service. My first order was made on a Friday, it arrived on the following Tuesday. I will not hesitate to use you again or recommend you to others.

B. J. Smith, Bander and member of Qld Wader Study Group, Queensland Wader Study Group , Brisbane, Australia


Today my last order arrived here in India as fast and safely as all my orders before. Many, many thanks to all of you! Your quick and straightforward service saved the fieldwork for my PhD project in Kerala. Next year I will conduct a second field phase - therefore I will need loads of specimen tubes again....

Lydia Betz, Ecologist, University of Göttingen, Hannover, Germany


Just when I was beginning to despair of finding 'Thinkers of the Jungle' in stock anywhere, I came across the NHBS site by accident. Here it was not only in stock but also priced well below the RRP. I therefore placed my first order on the evening of December 28th and was delighted when it arrived with me within 36 hours! Along with this fantastic swift and fairly-priced delivery, I was also very impressed indeed with the packaging of the book - needless to say, it is in pristine condition after its long journey. Having ordered hundreds of books from other internet sites in the past, I have never been so pleased with the quality of service and, to top it all, I even received two lovely cards as a welcome gift. I will certainly make the NHBS website my first point of call when looking to purchase books in the future and will recommend your services to friends and family too. Thank you very much from an extremely satisfied first-time customer!

Christine Suffolk, UK


"I am writing to compliment you on the efficient service I received. I have purchased two books to date. They arrived in wonderful condition and it was a joy to see how well they were protected. I have one more book on order and will be pleased to recommend your name anytime. "

C Wood, Amateur photographer of butterflies and moths, Dublin, Ireland


When I ordered some field kit for my OU studies from NHBS, I was impressed by the efficiency and speed of the delivery. Although the couriers managed to damage a small part of the equipment Iain replaced it immediately without a quibble. Fantastic service at a great price – I'll definitely use you again.

Sebastian Morgan-Clare, Undergraduate student, Open University, UK


I would like to express my thanks for the 2 books I ordered on 14/11. The total service provided has been excellent, from placing my order by phone to their receipt this morning, (as 2 separate items). The packaging of both books was superb and they are therefore in pristine condition. In comparison the packaging methods used by some other book sellers (no names!) has a lot to be desired... and I have been disappointed on a few occasions. Thank you again for the service AND for the books which I shall very much enjoy using.

D Evans, Mycologist, British Mycological Society, Bangor, Wales


The tiles arrived safe and sound yesterday - thank you for such excellent service. They are for use in a new house we're building, and I can tell you your prompt attention has beaten almost every other material supplier hands down.

Mike Denham, Self-builder, Woking, Surrey


I applied for the Gratis Book Scheme. In November 2012, I received a free book from NHBS. On behalf of Parque Nacional Nahuel Huapi I would like to thank NHBS. The book will be very very useful for my students which are currently working in conservation programs related to mountain wetlands in Patagonia.

Julieta Massaferro, Researcher, Conicet, Patagonia, Argentina


Well pleased! Excellent service as usual. Would also like to mention how prompt delivery is - Nest Box Cam from the stock to my door in Olaine, Latvia in five working days.

Janis Reihmanis, Olaine, Latvia


I wanted to thank you for the effort you made to get our equipment here before our holiday. Considering that the problem which caused the initial delay was entirely of my own making, this really is first rate customer service.

Dr Mike Barclay, Computer Scientist, Shaftesbury, Dorset


On Tuesday afternoon 23rd July, I ordered a book from you by telephone. At 08.15 this morning 24th July, this book was delivered to my Southampton home. I thank you very much for the way in which you dealt with my order. Such prompt and efficient service is rare nowadays. I shall certainly purchase Volume 2 of this work from you when it is published.

David Christie, Ornithologist, editor and translator, Southampton, UK


NHBS is a real treasure for nature lovers and researchers. I ordered a book from NHBS, it reached India within 7 days by standard shipping! Wonderful packing. Great offers… Thank you for your excellent service.

Siljo Joseph, India


I don't know how NHBS got a book printed 26 years ago, and less why a book named "Ofidios de Colombia [Snakes of Colombia]" was in the UK and not in Colombia. When I placed the order I was waiting for an answer like: "this book is now out of print", but 46 days later and a lots of miles from UK to Colombia the book is here! The service was excellent! The international shipping without problems! Gracias!

Juanda Vásquez, Medellín, Colombia


One year, our field research crew faced huge densities of rodents. We would have run out of live traps quickly if NHBS had not been able to ship us all the last live-traps available for sale in the UK within 36 hours to the field site and our research resumed. Efficient!

G.D. , Post-doctoral associate, UK


I don't know how NHBS got a book printed 26 years ago, and less why a book named "Ofidios de Colombia [Snakes of Colombia]" was in the UK and not in Colombia. When I placed the order I was waiting for an answer like: "this book is now out of print", but 46 days later and a lots of miles from UK to Colombia the book is here! The service was excellent! The international shipping without problems! Gracias!

Juanda Vásquez, Medellín, Colombia


Service on my last order was excellent, very speedy delivery! Shopping at NHBS is always good. The range of books is wide, the service is excellent, the orders arrive swiftly.

Kathleen Quick


One year, our field research crew faced huge densities of rodents. We would have run out of live traps quickly if NHBS had not been able to ship us all the last live-traps available for sale in the UK within 36 hours to the field site and our research resumed. Efficient!

G.D. , Post-doctoral associate, UK


I contacted NHBS and asked for a replacement, and they agreed to send out another unit once I returned the 'faulty' one, with no quibble at all. They even paid the return postage. EXCELLENT SERVICE FROM NHBS. I have since already bought other items from them after that, and will continue to choose them wherever possible for future purchases. Good service deserves to be rewarded. The replacement unit works perfectly.

Neal Bedwell, Bat Conservation Trust Volunteer, South Wales, UK


Superb service. I ordered on 12th June, was kept fully informed of progress and my order was delivered next day. Beautifully and expertly packaged too. Vastly superior to the Amazon offering. Recommended unreservedly.

Dan Barrett


I was concerned that your shipment might be held up in Italian customs; I suggested "express delivery", but your very professional and kind person noted that that would be expensive, sending by post would not be a problem, as NHBS posts many packages to Italy. The shipment arrived only eight days later, beautifully packaged, in perfect condition, by post. Thanks for your exceptional service and the really great Watkins of Doncaster collapsible "butterfly net" (which I will use to collect flies, not butterflies).

Lloyd Knutson, Gaeta, Italy


I ordered 'A Birdwatcher's Guide to Norway', and was extremely pleased with the quality of the product, the ease of the ordering system and the speed at which the item was dispatched. All this AND a small welcoming pack. Great customer service!

Paul Bolland


Librarians Find out more about the NHBS LibraryPro Service

NHBS is one of my favorite vendors. Not only do they have a huge selection of natural history books, they will happily search for those exceptionally obscure titles that are not in their catalogue. They also provide an excellent standing order service, promptly and efficiently sending each new volume in a series as it becomes available. These features, plus cheerful customer service and fair prices, make NHBS an easy vendor to recommend.

Gretchen Wade, Reference and Collection Development Librarian, USA


NHBS are one of the major book suppliers that the NHM Library uses and we find their customer service to be excellent; we appreciate all of the following: good discounts on marked prices; quick turnaround to supply our orders, willingness to source material from around the world and find material not on their database; keeping us updated on order status regularly; website that has easy to use new titles pages and subject sections/catalogues that update regularly and provide current awareness for purchase choices.

John Rose, Librarian, Natural History Museum, London, UK


We have used NHBS as our main supplier of books in biology for many years. As biology is our subject, that means many, many books! We have always been very happy with NHBS service. Not only can they supply us with all easy-to-get books from the big publishers, but also all those special books from small publishers, private organizations etc. Such books are often difficult to get through the normal suppliers. We also appreciate the personal service that we get at NHBS and that their catalogues contain all the biology books available.

Bodil Enoksson, Biology Library, Lund University, Sweden


We have had the great pleasure of dealing with NHBS for over 20 years, during which time we have established a strong and friendly relationship. As our principle supplier of monographs and CD-ROM/DVD materials, we have been consistently delighted with the high level of service provided. The quality of customer care is reflected in the way that some of our more obscure requests are researched and sourced on our behalf, and in the way we are alerted to possible duplication of orders, which avoids the extra work and expense of having to return surplus items. Any goods which arrive here damaged in transit are immediately replaced by return.

George Sherriffs, Acquisitions Librarian, Royal Botanic Garden Edinburgh, Edinburgh, UK


In general, NHBS is my favorite supplier (very professional and fast). Bravo!

Darija Caleta, Head of Library, Croatian Natural History Museum, Zagreb, Croatia



Hampshire Ecological Services Ltd use NHBS to supply bat boxes as part of our specialist bat mitigation work. We welcome the range and price of boxes available and have been delighted with the speedy service compared to other suppliers.

John Poland, Managing Director, Hampshire Ecological Services Ltd


For over 20 years I have admired NHBS for their extraordinarily comprehensive book list. In the old days, when they produced that enormous broadsheet style catalogue, I remember reading through the titles trying to decide which was the most obscure. It was (and still is) a challenge to find a natural sciences book, no matter how unusual, that NHBS can't supply. NHBS is a national institution, not to say an international one, in the world of natural history!

Brian Cresswell, Ecologist, Biotrack and Wildlife Windows, UK


Thank you once again for all your help with this order. I'm happy to say that the package was delivered to my brother in Budapest yesterday, and he was very pleased to get the CDs. I'm very grateful for all your help with the original order and especially with the replacement when the first shipment disappeared. Your customer service is outstanding, and I'll definitely refer friends and colleagues to you. May all go well for your company.

J. Shopland, Conservation Ecologist, Writer, and Editor, Tucson, Arizona, USA

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