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British Wildlife is the leading natural history magazine in the UK, providing essential reading for both enthusiast and professional naturalists and wildlife conservationists. Published six times a year, British Wildlife bridges the gap between popular writing and scientific literature through a combination of long-form articles, regular columns and reports, book reviews and letters.

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Conservation Land Management

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Conservation Land Management (CLM) is a quarterly magazine that is widely regarded as essential reading for all who are involved in land management for nature conservation, across the British Isles. CLM includes long-form articles, events listings, publication reviews, new product information and updates, reports of conferences and letters.

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Academic & Professional Books  Reference  Library Science

The Measure of Library Excellence Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality

By: DD Wilson, TD Tufo and Aec Norman
220 pages, ca. 75 photographs, diagrams, tables, bibliography, index
Publisher: McFarland
The Measure of Library Excellence
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  • The Measure of Library Excellence ISBN: 9780786430369 Paperback Nov 2007 Usually dispatched within 6 days
    £44.95
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About this book

Today's libraries are facing continually increasing challenges regarding information organization, consumer presentation and, on a financial level, taxpayer accountability. Analyzing and upgrading library services while staying within a limited budget is a problem which concerns many librarians. Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldridge Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation from the management level down. The authors aptly discuss the advantages, disadvantages and possible pitfalls of their chosen approach. Additional topics include analysis of an organization's infrastructure, performance management and fact-based decision making.

Customer Reviews

By: DD Wilson, TD Tufo and Aec Norman
220 pages, ca. 75 photographs, diagrams, tables, bibliography, index
Publisher: McFarland
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