This Workbook presents a set of questions, checklists and planning guides, to be used as a tool for streamlining the internal process of conformance to the ISO 9001:2000 standard, by professional service firms in developing countries. The Workbook provides an overview of ISO 9001:2000 as an international quality management framework; focuses on internal decisions, discussions and the planning needed in applying ISO 9001:2000 concept, and for creating the necessary quality management system in a small service firm.
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