Sustainable Global Outsourcing begins with the premise that the $450 billion per-annum market for outsourcing services will continue to grow and that organizations will increasingly expect providers to live up to international standards for social and environmental responsibility. By examining how outsourcers have adopted emerging sustainability standards such as the Global Reporting Initiative and ISO 26000, the authors create a method that identifies sustainable outsourcing leaders, aspirants and laggards.
Through a series of case studies and surveys, the authors examine current sustainability trends in outsourcing and extrapolate to recommend how providers should prepare for increasing buyer demands in this area. The final chapters present a model where buyers and providers can work to build a very successful outsourcing relationship through collaborative sustainability projects, while creating social and environmental benefits. For an update on current developments, papers and discussions on sustainable outsourcing, please visit our website www.sustainableoutsourcing.com
Introduction: Achieving social and environmental responsibility in global outsourcing
Chapter 1: Why is Sustainable Outsourcing Important?
Chapter 2: Integrating Sustainability and Outsourcing
Chapter 3: Measuring Sustainability
Chapter 4: Collaborating for shared value
Chapter 5: Leveraging sustainability in relationships
Chapter 6: Steering a course on sustainability
Ron Babin is an assistant professor in the Ted Rogers School of Management at Ryerson University in Toronto. As a former partner at KPMG and then Accenture, his industry experience in outsourcing extends over 25 years. Dr. Babin is a member of the Centre for Outsourcing Research and Education (CORE) and the International Association of Outsourcing Professionals (IAOP). He is a graduate of the Manchester Business School at the University of Manchester, where he received a Doctorate in Business Administration (DBA).
Brian Nicholson is a Senior Lecturer at Manchester Business School. Since 1995, he has been involved in teaching, research and consultancy projects in the broad area of global outsourcing of software and other business processes. This has involved work in India, China, Costa Rica, Iran, Egypt, Malaysia and Bangladesh. Dr Nicholson's research at the firm level has resulted in several influential publications in international journals and a book, Global IT Outsourcing (Cambridge University Press, 2003). Policy level consultancy studies have been undertaken for the governments of Costa Rica and Iran to stimulate software exports. In the case of Costa Rica, this resulted in production of a national level strategy. Recent work has been commissioned by the Institute of Chartered Accountants in England and Wales, 'Risk and Control of Offshore Outsourcing of Accounting Services'.