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About this book
About this book
The third revised edition of this comprehensive book continues to provide an essential source of information on practice management. It gives straightforward guidance to veterinary surgeons setting up in practice for the first time as well as being invaluable to established practitioners and staff keen to improve the efficiency of their business. Those preparing for the Certificate in Veterinary Practice Management will find it particularly helpful. Written by recognised experts in their field Veterinary Practice Management now includes new chapters on veterinary nurse clinics, pharmacy management, management accounts and staff appraisals. There is also new material providing information and advice on partnership contracts, business marketing and health and safety.
Author Biographies. 1. Starting up in Practice (John Gripper) 2. General Tips (John Bower) 3. The Practice Premises (John Bower) 4. The Pet Care Centre (John Bower) 5. Client Meetings (John Bower) 6. Involvement in the Local Community (John Bower) 7. The Receptionist and the Nurse. 8. Veterinary Nurse Clinics (John Bower) 9. The Veterinary Surgeon (John Bower) 10. Staff Motivation (John Bower) 11. Staff Training (John Bower) 12. Staff Appraisal (John Bower) 13. Interview Techniques (John Bower) 14. Partner's Responsibilities (Dixon Gunn) 15. Retirement (John Gripper) 16. The Practice Manager (John Bower) 17. The Practice Manual (John Bower) 18. Business Marketing (Peter Gripper) 19. Record Keeping (Dixon Gunn) 20. Stock Control (Dixon Gunn) 21. Computers in Practice (Peter Gripper) 22. The Business Plan (John Gripper) 23. Understanding Practice Accounts (John Gripper) 24. Budget Forecasts and Performance Monitoring (John Gripper) 25. Capital Budgeting (John Gripper) 26. The Ins and Outs of Cash Flow (Dixon Gunn) 27. Management Accounts (Dixon Gunn) 28. Construction of a Fee (Dixon Gunn) 29. Securing Income (Dixon Gunn) 30. Buying a Property (John Gripper) 31. A Tax on Income (Dixon Gunn) 32. Value Added Tax (John Gripper) 33. PAYE and National Insurance (John Gripper) 34. Insurance and Pensions (John Gripper) 35. Pharmacy (Peter Gripper) 36. Health and Safety and COSHH (Control of Substances Hazardous to Health) (Peter Gripper) 37. Employment Law (John Gripper) 38. Limited Companies (John Gripper) 39. Buying and Selling a Partnership (Dixon Gunn) 40. Payment by the Incoming Partner (Dixon Gunn) 41. Valuation of Goodwill (John Gripper) 42. Partnership Contracts (John Gripper) Index.