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British Wildlife

8 issues per year 84 pages per issue Subscription only

British Wildlife is the leading natural history magazine in the UK, providing essential reading for both enthusiast and professional naturalists and wildlife conservationists. Published eight times a year, British Wildlife bridges the gap between popular writing and scientific literature through a combination of long-form articles, regular columns and reports, book reviews and letters.

Subscriptions from £40 per year

Conservation Land Management

4 issues per year 44 pages per issue Subscription only

Conservation Land Management (CLM) is a quarterly magazine that is widely regarded as essential reading for all who are involved in land management for nature conservation, across the British Isles. CLM includes long-form articles, events listings, publication reviews, new product information and updates, reports of conferences and letters.

Subscriptions from £18 per year
Academic & Professional Books  Reference  Library Science

Dealing with Difficult People in the Library

Handbook / Manual Cancelled
By: Mark R Willis(Author)
Dealing with Difficult People in the Library
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  • Dealing with Difficult People in the Library ISBN: 9780838911143 Edition: 2 Paperback Sep 2013 Publication cancelled #206375
About this book Related titles

About this book

Dealing with Difficult People in the Library offers practical strategies for managing problems posed by patrons and other staff. It is a hands-on guide to solving problems through communication, preventive measures and clear and concise patron behaviour policies. Strong communication skills are at the heart of resolving difficult situations and ensuring that simple encounters don't escalate into real problems. Recognizing the difference between a patron with a simple problem and a real security risk takes skill and understanding.

Knowing how to deal with both situations effectively is the real challenge. Dealing with Difficult People in the Library provides the necessary communication skills and the ability to recognize which ones are needed to handle a wide variety of situations with patrons. By using simple communication and listening skills, the situation and outcome can be controlled

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Handbook / Manual Cancelled
By: Mark R Willis(Author)
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