United States
£ GBP
Location:- Totnes
NHBS is looking for an Ecology Account Manager to join our busy Sales & Marketing team in our office in Totnes. You will act as Account Manager for our biggest customers (spanning ecological professionals, university researchers, conservation NGOs, field workers, construction companies and libraries), make regular sales trips and represent NHBS at ecological conferences in the UK and across Europe. A background in sales is not required but an enthusiasm for nature and NHBS products is key. You will work with passionate people and receive both formal training as well as on the job mentoring from your manager. Once trained you will understand each part of the business so that you can best advise customers and nurture relationships.
Your responsibilities will be:
The ideal candidate will have:
Our offer to you:
The successful candidate will be joining a diverse and friendly workforce of 58 staff.
This permanent position is available immediately. Salary £20,000 - £23,000 depending on experience, working a 37.5 hour week, with the position attracting 28 days holiday p.a including bank holidays, up to three paid days of conservation volunteering p.a. and a generous company pension.
How to apply:
To be considered for this position, please send a cover letter with your CV by the 13th August 2021 to Natalie Mawson, Head of Sales & Marketing at recruitment@nhbs.com. *Please note, this position is not remote
Founded in 1985, NHBS Ltd (www.nhbs.com) is a world leader in supplying natural history, ecology and conservation books and ecological survey equipment to institutions, retailers, companies, and private customers around the world. In addition to the retail business, NHBS manufactures equipment in an on-site workshop and publishes two magazines. NHBS is passionate about making a positive environmental impact - our core purpose is to support those who work to understand, protect and conserve the natural environment.
NHBS has a full-time permanent opportunity for an Accounts Administrator, with enthusiasm for ecology and conservation, to join a small accounts department. With a primary focus on accounts receivable responsibilities, the Accounts Administrator will interact with NHBS customers: corporations of all sizes, academic institutions, charities, trusts and private customers, in the UK as well as Internationally. This role also offers opportunity to work across the wider accounts function in collaboration with existing team members. The successful applicant will be supported in developing product and industry knowledge in order to better understand our customers.
This full-time permanent position is based in our office in Totnes.
Responsibilities
Requirements
Desirable experience and skills
Our offer to you
This position is available immediately. Salary: £19,500 - £21,500 per annum (DOE), based on a 37.5-hour week Monday - Friday, with the position attracting 28 days holiday p.a. including bank holidays, up to three paid days of conservation volunteering p.a., as well as a generous company pension. We are close to the train station, and also have free parking on site.
Application
To be considered for this position, please send a cover letter with your CV as soon as possible and no later than Friday 24th September to Chris Davis, Accounts Coordinator, by e-mail to recruitment@nhbs.com
About Us
Founded in 1985, NHBS Ltd (www.nhbs.com) is a world leader in supplying natural history, ecology and conservation books and ecological survey equipment to institutions, retailers, companies, and private customers around the world. In addition to the retail business, NHBS manufactures equipment in an on-site workshop and publishes two magazines. NHBS is passionate about making a positive environmental impact - our core purpose is to support those who work to understand, protect and conserve the natural environment.
The successful candidate will be joining a diverse and friendly workforce of 50+ staff.
Location:- Totnes
Summary
NHBS is a world leader in supplying Natural History, Ecology and Conservation books and ecological survey equipment to institutions, retailers, companies, libraries, academics and private customers around the world. This is an opportunity for a highly motivated individual to join our Customer Services team. The Customer Services team is the first point of contact for our diverse range of customers.
Responsibilities
You’re the type of person who thrives on getting details right, enjoys communicating effectively with customers and colleagues alike, and is confident in prioritising multiple demands. We offer a fast-paced environment where team-work, initiative and quick thinking are valued, and where a demonstrated passion for ideas and for what NHBS does is more important than specific knowledge in any field.
Every day is different at NHBS and you will be involved in a range of tasks such as answering customer queries by email or phone, processing orders or returns, or investigating issues with orders or deliveries.
Essential Skills
A good telephone manner and outstanding written communication skills are essential
High degree of computer literacy
Attention to detail
Ability to work quickly and efficiently in a fast paced work environment
Above all, we value a common sense approach, critical thinking and a willingness to learn new skills
Desirable skills
Fluent German or another major European language would be an advantage
Experience of Netsuite or similar CRM software.
Our offer to you
Our warehouse and office is based on the industrial estate in Totnes. We have been selling natural history and science books since 1985, and ecological survey equipment since 2009. The successful candidate will be joining a diverse and friendly workforce of 55 staff.
This position reports to the Customer Services Manager.
This full time permanent position is available immediately. Salary: £18,135 (moving to £18,525 upon successful completion of probation period) , based on a 37.5 hour week Monday - Friday, with the position attracting 28 days holiday pro rata, including bank holidays. NHBS also offers each employee up to 3 paid days for Conservation volunteering each year.
Application
We are looking for someone who is interested in what NHBS does and how we can help our customers. Please make clear in your cover letter why you are that person - also tell us what it is about NHBS that interests you.
Please email your CV and Cover Letter by Friday 8th October 2021 to the Customer Services Manager, Emily Stewart (recruitment@nhbs.com).
NHBS is looking for a Marketing Coordinator (maternity cover) on a 12 month contract to join our marketing team in Totnes, the post holder will report to the Head of Customer Relations & Marketing.
You will need to be well organised to coordinate the production of marketing emails, creation of printed fliers, production of paper catalogues and oversee our digital marketing presence. In any given week our adverts run in magazines, our emails reach thousands of customers and our printed fliers, catalogues and newsletters land on hundreds of doormats. The Marketing Coordinator oversees all these strands to make sure deadlines are met and our marketing is on-brand.
This is a great opportunity for a well-organised, quick thinking individual with an interest in marketing and nature conservation.
Applicants will be expected to adhere to strict Covid safety rules in our office including 2 metres plus distancing at all times, use of Facemasks and/or Visors as required, and observance of all other Covid guidance provided.
Your responsibilities will be:
The ideal candidate will bring the following to the role:
Our offer to you
The successful candidate will be joining a diverse and friendly workforce of 58 staff.
This temporary position is available immediately. Salary: £21,000 - £23,000 (depending on experience), based on a 37.5 hour week, with the position attracting 28 days holiday p.a including bank holidays, up to three paid days of conservation volunteering p.a., and a generous company pension.
How to apply
To be considered for this position, please send a cover letter with your CV by 6th October 2021 to Elle Mason, Marketing Coordinator, recruitment@nhbs.com.
Founded in 1985, NHBS Ltd (www.nhbs.com) is a world leader in supplying natural history, ecology and conservation books and ecological survey equipment to institutions, retailers, companies, and private customers around the world. In addition to the retail business, NHBS manufactures equipment in an on-site workshop and publishes two magazines. NHBS is passionate about making a positive environmental impact - our core purpose is to support those who work to understand, protect and conserve the natural environment.
NHBS (www.nhbs.com) is a world leading online retailer supplying wildlife, ecology and conservation books, equipment, and magazines to private customers, construction companies, ecological consultants, libraries, and universities around the world.
We are looking to hire someone who is bilingual (German/English) to work in Customer Support. The position will have a full-time permanent contract and will be part of the Customer Services team in our main office in Totnes. This will be a varied and rewarding role for the right person with the possibility for progression within the business.
Your responsibilities will be:
Adding and processing customer quotations and orders
Processing any returns and basic refunds and credits
Advising on delivery queries
Directing incoming email correspondence
Liaising with other departments to fulfill customer orders
Using the company CRM application Netsuite and other applications
Applying discretion and sensitivity when dealing with customer information
Handling phone queries when needed
Our ideal candidate:
Is fluent in German and English
Is IT literate and able to pick up new processes
Has a calm and professional attitude towards customers and colleagues
Is able to multitask and work well under pressure in a fast-paced environment
Has some experience with a CRM or database
Pays great attention to detail
Is someone who works well in a team
Is able to write clearly and precisely
Shows willingness to learn on-the-go and get stuck in
Has a positive attitude to problem solving
Desirable:
Experience in a Customer Services role
Interest or background in ecology and conservation
Our offer to you:
This permanent position is available immediately. Salary: £19,500 p.a., based on a 37.5 hour week Monday - Friday. The position attracts 28 days holiday p.a including bank holidays, up to three paid days of conservation volunteering p.a. and a generous company pension.
How to apply:
To be considered for this position, please send a cover letter with your CV by the 14th October 2021 to Emily Stewart, Customer Services Manager, recruitment@nhbs.com.
About us:
Founded in 1985, NHBS Ltd is based at 1-6 The Stables, Ford Road, Totnes, Devon, TQ9 5LE. In addition to the online retail business, NHBS manufactures equipment in an on-site workshop and publishes two magazines. NHBS is passionate about making a positive environmental impact - our core purpose is to support those who work to understand, protect and conserve the natural environment.
The successful candidate will be joining a diverse and friendly workforce of 50 staff.
