Wildlife Equipment Specialist
Location:- Totnes
Founded in 1985, NHBS Ltd (www.nhbs.com) is a world leader in supplying natural history, ecology and conservation books and ecological survey equipment to institutions, retailers, companies, and private customers around the world. In addition to the retail business, NHBS manufactures equipment in an on-site workshop and publishes two magazines.
NHBS is looking for a Wildlife Equipment Specialist to join our busy wildlife equipment team in our office in Totnes. The successful applicant will work with other wildlife equipment team members running the equipment business and providing technical advice to customers, as well as working alongside the sales & marketing team to generate new content, identify potential new customers and strengthen relationships with existing customers.
Applicants will be expected to adhere to strict Covid safety rules in our office including social distancing at all times, use of facemasks and/or visors as required, and observance of all other Covid guidance provided.
Key Responsibilities:-
- Customer support – you will provide advice and support to customers on our wide range of equipment
- Purchasing – you will help with purchasing, including building and maintaining relationships with new and existing suppliers
- Product range – you will help source new products, prepare product descriptions, create images and monitor product performance
- Marketing – you will help to prepare marketing materials including blog posts and emails
- Sales – you will support the sales and marketing team by building relationships with new and existing customers
- Conference Attendance – you will represent NHBS at conferences across the UK and Europe, taking along a stand with our products and getting to know our customers
Skills:-
Essential
- A strong interest in and good practical knowledge of natural history and ecology, and the equipment that people use to survey, study and enjoy it
- A good telephone manner and outstanding written communication skills
- Outgoing and confident - you will be comfortable talking to a wide range of people including suppliers, academics, consultants, teachers and members of the public
- Numeracy skills, the ability to confidently use basic maths and spreadsheets
- Above all, we value a common-sense approach, critical thinking and a willingness to learn new skills
Desirable
- An undergraduate degree in a related field and the ability to work to a consistently high standard
- A second language in addition to English
- Full UK driving licence
Our offer to you:-
This permanent position is available immediately. Salary: £18,525 p.a. based on a 37.5 hour week Monday - Friday, with the position attracting 28 days holiday p.a (includes Bank Holidays), up to three paid days of conservation volunteering p.a. and a generous company pension.
How to apply:-
To be considered for this position, please send a cover letter with your CV by the 23rd April 2021 to Steve Powell, Head of Equipment and Manufacturing at recruitment@nhbs.com.
About Us:-
We are based in Totnes, South Devon, right next to the river Dart, halfway between Dartmoor and the coast.
NHBS is passionate about making a positive environmental impact - our core purpose is to support those who work to understand, protect and conserve the natural environment.
The successful candidate will be joining a diverse and friendly workforce of over 50 staff however, due to Covid restrictions, there are currently less staff working on site.
Dispatch Assistant
Location:- Totnes
NHBS (www.nhbs.com) is a world leading online retailer supplying wildlife, ecology and conservation books, equipment, and magazines to private customers, construction companies, ecological consultants, libraries, and universities around the world.
We urgently need to recruit a full-time Dispatch Assistant (6 month contract) to work in our warehouse on the Industrial Estate in Totnes.
Applicants will be expected to adhere to strict Covid safety rules in our warehouse including 2 metres plus distancing at all times, use of Facemasks and/or Visors as required by the Warehouse Manager, and observance of all other Covid guidance provided.
About the position
The position will report to the Warehouse Manager and the work will involve order picking and packing in our busy E-Commerce warehouse, receiving and booking in new stock, as well as other related warehouse tasks as required.
Our warehouse team plays a central role in our relationship with customers and the products they buy from us.
As Dispatch Assistant you will have a high level of attention to detail, care and commitment to our high quality of customer service. You will be on your feet all day, packing large and bulky orders through to single-book parcels. We are looking for team players with initiative and common sense.
Specific tasks include:
- Packing large orders into boxes and onto pallets
- Packing small orders into customised cardboard wrappers
- Checking and receiving new stock into our stock management system
- Communicating shortages and damages accurately and quickly
- Picking orders in the warehouse
- Assisting in the moving of stock within the warehouse
- Bagging and preparing packages for collection
- Other tasks as required
Skills required:
- Attention to detail
- Good team player
- The ability to work on your feet all day
- Heavy lifting
- Good computer skills
- Good communication
Our offer to you:
This position is available immediately. Salary: £17,750 per annum, based on a 37.5-hour week Monday - Friday, with the position attracting 28 days holiday p.a. pro rata including bank holidays, as well as a generous company pension.
Application:
To be considered for this position, please send a cover letter with your CV as soon as possible and no later than Thursday 25th April to Phil Horswell, Warehouse Manager, by e-mail to recruitment@nhbs.com
About us:
Founded in 1985, NHBS Ltd is based at 1-6 The Stables, Ford Road, Totnes, Devon, TQ9 5LE. In addition to the online retail business, NHBS manufactures equipment in an on-site workshop and publishes two magazines. NHBS is passionate about making a positive environmental impact - our core purpose is to support those who work to understand, protect and conserve the natural environment.
The successful candidate will be joining a diverse and friendly workforce of over 50 staff.
Customer Services Advisor
Location:- Totnes
Summary
NHBS is a world leader in supplying Natural History, Ecology and Conservation books and ecological survey equipment to institutions, retailers, companies, libraries, academics and private customers around the world. This is an opportunity for a highly motivated individual to join our Customer Services team. The Customer Services team is the first point of contact for our diverse range of customers.
Responsibilities
You’re the type of person who thrives on getting details right, enjoys communicating effectively with customers and colleagues alike, and is confident in prioritising multiple demands. We offer a fast-paced environment where team-work, initiative and quick thinking are valued, and where a demonstrated passion for ideas and for what NHBS does is more important than specific knowledge in any field.
Every day is different at NHBS and you will be involved in a range of tasks such as answering customer queries by email or phone, processing orders or returns, or investigating issues with orders or deliveries.
Essential Skills
- A good telephone manner and outstanding written communication skills are essential
- High degree of computer literacy
- Attention to detail
- Ability to work quickly and efficiently in a fast paced work environment
- Above all, we value a common sense approach, critical thinking and a willingness to learn new skills
Desirable skills
- Fluent German or another major European language would be an advantage
- Experience of Netsuite or similar CRM software.
Our offer to you
Our warehouse and office is based on the industrial estate in Totnes. We have been selling natural history and science books since 1985, and ecological survey equipment since 2009. The successful candidate will be joining a diverse and friendly workforce of 55 staff.
This position reports to the Sales Coordinator.
This full time permanent position is available immediately. Salary: £18,135, based on a 37.5 hour week Monday - Friday, with the position attracting 28 days holiday pro rata, including bank holidays. NHBS also offers each employee up to 3 paid days for Conservation volunteering each year.
Application
We are looking for someone who is interested in what NHBS does and how we can help our customers. Please make clear in your cover letter why you are that person - also tell us what it is about NHBS that interests you.
Please email your CV and Cover Letter by Friday 30th April 2021 to the Sales Coordinator, Emily Stewart (recruitment@nhbs.com).
Operations Assistant
Location: Totnes
NHBS is looking for an Operations Assistant with responsibility for implementing operational efficiencies, with a primary focus on warehouse, stock management and distribution. The role is mentored by the Head of Distribution and will join a small Operations team.
The work is varied and project-based and will be extremely rewarding for the right person. It would suit somebody with a head for detail, great people skills and a passion for organisation and logistics.
Responsibilities:
The Operations Assistant will analyse workflows and implement systems that increase operational efficiency. Amongst other responsibilities, they will take on a lead role in courier and distributor relationships. The position will involve working closely with departmental teams, e.g. the warehouse, the workshop, the purchasing and goods-in teams, and facilitating changes sensitively.
The Operations Assistant will work with the ERP Netsuite, and other applications, and is supported by a strong in-house IT team. The role is based in our warehouse facility on the industrial estate in Totnes.
Applicants will be expected to adhere to strict Covid safety rules in our office and warehouse, including social distancing at all times, use of facemasks as required, and observance of all other Covid guidance provided.
Minimum requirements:
- Ability to understand and analyse complex processes
- Outstanding verbal and written communication skills
- Excels at team-work
- Ambition and can-do attitude
- Critical thinking skills
- Some experience using Netsuite or similar CRM and/or a stock management system
- High level of proficiency in the use of Excel
Desirable skills and experience:
- Very high IT literacy
- Degree or experience in operations, warehouse/distribution, or logistics
- Experience in data analysis
- Demonstrable interest in ecology and conservation
Our offer to you:
This position is available immediately. Salary: £19,000 per annum, based on a 37.5-hour week Monday - Friday, with the position attracting 28 days holiday p.a. including bank holidays, as well as a generous company pension.
Application:
To be considered for this position, please send a cover letter with your CV as soon as possible and no later than Wednesday 5th May to Anneli Meeder, Head of Distribution, by e-mail to recruitment@nhbs.com
About us:
Founded in 1985, NHBS Ltd is based at 1-6 The Stables, Ford Road, Totnes, Devon, TQ9 5LE. In addition to the online retail business, NHBS manufactures equipment in an on-site workshop and publishes two magazines. NHBS is passionate about making a positive environmental impact - our core purpose is to support those who work to understand, protect and conserve the natural environment.
The successful candidate will be joining a diverse and friendly workforce of over 50 staff.
Ecology Content Writer/Editor
Location:- Totnes
NHBS is looking for an Ecology Content Writer/Editor to join our Marketing team in Totnes and who will report to the Marketing Coordinator. This role will be based within our office in Totnes.
Our ideal candidate will have a talent for writing, great proof-reading skills and a good knowledge of natural history and ecology. A large proportion of this job will be writing high quality text - blog posts, emails, item descriptions, magazine adverts and catalogue copy - as well as proof-reading the work of others. In any given week our adverts run in magazines, our emails reach thousands of customers and our printed fliers, catalogues and newsletters land on hundreds of doormats.
The Ecology Content Writer/Editor plays a key role in producing this material for NHBS, but there will also be opportunities to work alongside our busy publishing team, helping to prepare our magazines ‘British Wildlife’ and ‘Conservation Land Management’.
As Ecology Content Writer / Editor some of your responsibilities will be:
- Writing high quality interesting and informative copy about the products and services offered by NHBS
- Proof-reading and editing marketing copy
- Assisting with production of the different strands of our marketing campaigns (emails, fliers, print catalogues, print advertising, online advertising and website campaigns)
- Assisting our magazine team with editorial tasks
- Writing blog posts and formulating author interview questions
- Writing content for and helping to organise the production of our printed catalogues
- Understanding our customer base and writing varied content to suit
Essential skills:
- Outstanding writing and proof-reading skills
- A demonstrated interest in and knowledge of ecology and conservation
- A common-sense approach, critical thinking and a willingness to learn new skills
- A passion for writing and love of the English language
- Ability to modify writing style based upon end user
Our offer to you:
The successful candidate will be joining a diverse and friendly workforce of over 50 staff.
This permanent position is available immediately. Salary: £20,000 - £21,500 (depending on experience), based on a 37.5-hour week Monday - Friday, with the position attracting 28 days holiday p.a including bank holidays, up to three paid days of conservation volunteering p.a., and a generous company pension.
How to apply:
To be considered for this position, please send a cover letter with your CV by 14th May 2021 to Natalie Mawson, Head of Sales & Marketing, recruitment@nhbs.com.
About us:
Founded in 1985, NHBS Ltd (www.nhbs.com) is a world leader in supplying natural history, ecology and conservation books and ecological survey equipment to institutions, retailers, companies, and private customers around the world. In addition to the retail business, NHBS manufactures equipment in an on-site workshop and publishes two magazines. NHBS is passionate about making a positive environmental impact - our core purpose is to support those who work to understand, protect and conserve the natural environment.
