Jobs at NHBS

Warehouse Supervisor

Summary

NHBS is a world leader in supplying Natural History, Ecology and Conservation books and ecological survey equipment to institutions, retailers, companies, libraries, academics and private customers around the world. 

We are looking for a full time Warehouse Supervisor in our Warehouse to effectively assist the Warehouse Manager in managing the smooth running of warehouse operations which include Goods In, Picking/Packing and Dispatch.

Key responsibilities:-

• To assist in coordinating, managing and monitoring the receipt, dispatch and transferring of goods
• To assist in organising the recruitment and training of staff, as well as monitoring staff performance and progress
• To assist in motivating, organising and encouraging teamwork to ensure productivity targets are met or exceeded
• To assist in ensuring stock control systems are up to date
• To maintain standards of health and safety
• To oversee the planned maintenance of warehouse equipment
• To deputise in the absence of the Warehouse Manager

Skills:-

• Excellent communication skills, both written and verbal
• High level of numeracy and a good understanding of stock management
• High level of IT 
• Good problem solving skills
• Excellent team building and  interpersonal skills
• Excellent planning and organising skills to effectively manage the flow of stock
• Above all we value a common sense approach, critical thinking and a willingness to learn new skills

Our offer to you:-

Our warehouse and office is based on the industrial estate in Totnes. We have been selling natural history and science books since 1985, and ecological survey equipment since 2009. The successful candidate will be joining a diverse and friendly workforce of 55 staff.

This permanent position is available immediately. Salary: £22,500 p.a., based on a 37.5 hour week Monday - Friday. The position attracts 28 days holiday p.a which includes bank holidays, birthdays off, up to three paid days of conservation volunteering p.a., a generous company pension, enhanced maternity/paternity leave, free on-site parking.

Application:-

We are looking for someone who is interested in what NHBS does and how we can help our customers. Please make clear in your cover letter why you are that person - also tell us what it is about NHBS that interests you.

Please email your CV and Cover Letter by Tuesday 31st May to the Warehouse Manager, Phil Horswell (recruitment@nhbs.com)

Purchasing Coordinator 

Location:- Totnes

Founded in 1985, NHBS Ltd (www.nhbs.com) is a world leader in supplying natural history, ecology and conservation books and ecological survey equipment to institutions, retailers, companies, and private customers around the world. In addition to the retail business, NHBS manufactures equipment in an on-site workshop and publishes two magazines.

NHBS is looking for a Purchasing Coordinator to join our Product and Purchasing team in our office in Totnes. The successful applicant will provide support with the buying process for our products.

Key Responsibilities:-

• Raising purchase orders with suppliers and managing these through to delivery
• Working with our product teams to set up new relationships with suppliers
• Building relationships with our existing suppliers
• Compiling and maintaining supplier details and purchase records
• Negotiate terms with suppliers
• Support our accounts team chasing invoices and solving queries
• Identifying and reporting potential delays within the supply chain
• Producing costs analyses to help direct purchasing decisions

Skills:-

Essential

• A good telephone manner and outstanding written communication skills
• Confident dealing with a range of suppliers
• Ability to work well within a team, providing clear and effective communication
• Excellent numeracy skills and strong attention to detail
• Commercial and financial acumen
• Strong organisational skills with the ability to prioritise effectively

Desirable

• Knowledge of Netsuite or similar CRM software
• Previous purchasing experience
• An interest in the natural world and conservation  
• A second language in addition to English
• Full UK driving licence

Our offer to you:-

This permanent position is available immediately. Salary: £23,000 - £26,000 p.a. depending on experience, based on a 37.5 hour week Monday - Friday, with the position attracting 28 days holiday p.a (includes Bank Holidays), birthdays off, up to 3 paid days for Conservation volunteering each year, a generous company pension, enhanced maternity/paternity leave, free on-site parking.

How to apply:-

To be considered for this position, please send a cover letter with your CV by 31st May 2022 to Steve Powell, Head of Product and Purchasing, at recruitment@nhbs.com.

About Us:- We are based in Totnes, South Devon, right next to the river Dart, halfway between Dartmoor and the coast. NHBS is passionate about making a positive environmental impact - our core purpose is to support those who work to understand, protect and conserve the natural environment. The successful candidate will be joining a diverse and friendly workforce of over 55 staff.

Book Buyer (Maternity Cover)

Founded in 1985, NHBS Ltd (www.nhbs.com) is a world leader in supplying natural history, ecology and conservation books and ecological survey equipment to institutions, retailers, companies, and private customers around the world. In addition to the retail business, NHBS manufactures equipment in an on-site workshop and publishes two magazines.

NHBS is looking for a Book Buyer (12 month maternity cover) to join our Product and Purchasing team. The successful candidate will work with our books team as well as in close collaboration with other departments at NHBS such as Sales & Marketing and Customer Services.

Key responsibilities:-

• Assisting in identifying the best new natural history, ecology and conservation books for inclusion in marketing promotions
• Work with suppliers and publishers on promotions such as blog posts, author interviews and signed copies
• Negotiating promotional offers and discounts with publishers
• Applying pricing strategies
• Selecting products for email promotions, conferences and print catalogues
• Help with purchasing to suggest order quantities, send and follow up on purchase orders
• Work with our goods-in team to check new books when they arrive
• Responding to customer queries about book content and availability
• Represent NHBS at conferences across the UK and EU

Required Skills and Experience:-

• An interest in all natural history and ecology books, from species monographs to field guides, textbooks, field manuals, ecological theory and polemic texts
• Skilled in project management
• Good numeracy skills and experience with Excel  
• A good telephone manner and outstanding written communication skills 
• Good commercial awareness 
• An outgoing personality and the ability to interact with a wide range of stakeholders such as authors and publishers

Preferred Skills and Experience:-

• Experience in book retail, marketing, or publishing 
• Experience in negotiating prices and supplier relationships
• Highly self-motivated and focused

Our offer to you:-

Salary: £20,000 - £22,500 p.a depending on experience, based on a 37.5 hour week Monday - Friday. This 12 month contract attracts 28 days holiday (includes Bank Holidays) plus a day off for your birthday, up to three paid days of conservation volunteering p.a. and a generous company pension and enhanced Maternity/Paternity leave. Free parking on site.

How to apply:-

To be considered for this position, please send a cover letter with your CV by 7th June 2022 to Steve Powell, Head of Product & Purchasing, recruitment@nhbs.com.

About us:-

We are based in Totnes, South Devon, right next to the river Dart, halfway between Dartmoor and the coast. NHBS is passionate about making a positive environmental impact - our core purpose is to support those who work to understand, protect and conserve the natural environment. The successful candidate will be joining a diverse and friendly workforce of 55 staff.

Customer Services Advisor 

Location:- Totnes 

Summary:- 

NHBS is a world leader in supplying Natural History, Ecology and Conservation books and ecological survey equipment to institutions, retailers, companies, libraries, academics and private customers around the world. This is an opportunity for a highly motivated individual to join our Customer Services team. The Customer Services team is the first point of contact for our diverse range of customers. 

Responsibilities:-

You’re the type of person who thrives on getting details right, enjoys communicating effectively with customers and colleagues alike, and is confident in prioritising multiple demands. We offer a fast-paced environment where team-work, initiative and quick thinking are valued. 

Every day is different at NHBS and you will be involved in a range of tasks such as answering customer queries by email or phone, processing orders or returns, or investigating issues with orders or deliveries. 

Essential Skills:-

• A good telephone manner and outstanding written communication skills are essential Ability to work well within a team, providing clear and effective communication High degree of computer literacy 
• Strong attention to detail 
• Ability to work quickly and efficiently in a fast paced work environment 
• Above all, we value a common sense approach, critical thinking and a willingness to learn new skills 

Desirable skills:-

• Previous customer service experience 
• An interest in the natural world and conservation 
• Experience of Netsuite or similar CRM software 

About Us:-

We are based in Totnes, South Devon, right next to the river Dart, halfway between Dartmoor and the coast. NHBS is passionate about making a positive environmental impact - our core purpose is to support those who work to understand, protect and conserve the natural environment. The successful candidate will be joining a diverse and friendly workforce of over 55 staff.

Our Offer to You:-

This permanent position is available immediately. Salary: £20,000 p.a, based on a 37.5 hour week Monday - Friday, with the position attracting 28 days holiday p.a (includes Bank Holidays), birthdays off, up to 3 paid days for Conservation volunteering each year, a generous company pension, enhanced maternity/paternity leave, free on-site parking. 

This position reports to the Customer Services Manager. 

Application:- 

We are looking for someone who is interested in what NHBS does and how we can help our customers. Please make clear in your cover letter why you are that person - also tell us what it is about NHBS that interests you. 

Please email your CV and Cover Letter by 10th June to the Customer Services Manager, Emily Stewart (recruitment@nhbs.com).

IT/Systems Technician

We are looking for an ambitious IT/Systems Technician to support the development of the NHBS IT systems. You will be working closely with the IT Manager and the in-house software development team to create and support the best possible IT solutions and to ensure that the system runs efficiently and grows to meet company requirements.

We expect the right candidate to develop their skills within the role, to evolve the IT systems in conjunction with their own professional development and to take on responsibility as part of that process.

Along with great general IT skills; the right candidate must be able to show a proactive problem solving ability, and be able to master new skills as and when required. Some experience in planning and executing projects would be advantageous. Above all, you will have the desire to work as a key person within a team to develop the best IT solutions together.

Essential Skills:-

• Understanding of networking and server management
• Single Domain Controller Active Directory experience
• General IT problem solving
• Ability to work with non technical staff
• Ability to learn new skills and create solutions.
• Ability to work proactively and with minimal supervision

Common tasks and responsibilities:-

• Making sure that Cyber security is up to scratch proactively. This is related to hardware, software, networking and colleague awareness
• Ensuring the existing backup system is up-to-date and sufficient to protect against threats like Ransomware attacks
• Being the first point of contact for any IT related issues in the company
• Installing, configuring, testing and maintaining hardware for in-house devices
• Investigate and suggest what hardware and software that needs to be purchased or upgraded and manage ongoing subscriptions including renegotiating annual contracts 
• Diagnosing and troubleshooting all IT related problems, both hardware and software related
• Repairing, disposing of and replacing damaged or non functioning hardware
• Supporting staff with any technical issues
• Maintaining and updating technical documentation regularly
• Work with external consultants and IT service providers to ensure their work meets the needs of the company
• Administer primary and back-up VOIP phone systems

Desirable Skills:-

• Scripting and automation 
• Experience in Remote Management systems

Our offer to you:-

This role is a full time, permanent position. Working 37.5 hours per week. Monday - Friday.

Salary - £26,000.

The successful candidate will be joining a diverse and friendly workforce of 54 staff.

Other benefits include:-

Free on-site parking

Generous company pension scheme

28 days holiday (which includes bank holidays).

Opportunity for up to 3 paid days of conservation volunteering.

How to apply:-

To be considered for this position, please send a cover letter with your CV to Lynne Littlewood head of HR, by e-mail to recruitment@nhbs.com. Closing date is Tuesday 31st May.

About us:-

Founded in 1985, NHBS Ltd (www.nhbs.com) is a world leader in supplying natural history, ecology and conservation books and ecological survey equipment to institutions, retailers, companies, and private customers around the world. In addition to the retail business, NHBS manufactures equipment in an on-site workshop and publishes two magazines. NHBS is passionate about making a positive environmental impact - our core purpose is to support those who work to understand, protect and conserve the natural environment.

Applicants will be expected to adhere to strict Covid safety rules in our office,warehouse and workshop including social distancing at all times, use of facemasks as required, and observance of all other Covid guidance provided.