Books  Reference  Career and Professional Development 

Managing Conflict Through Communication (International Edition)

Comprehensive and accessible coverage of the study of conflict

By: Dudley D Cahn(Author), Ruth Anna Abigail(Author)

282 pages, b/w photos, tables

Pearson Education

Paperback | Nov 2013 | Edition: 5 | #228907 | ISBN-13: 9781292041193
Availability uncertain: order now to get this when available Details
NHBS Price: £47.99 $61/€53 approx

About this book

Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills.

Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts.


Part One: Managing the Conflict Process
Chapter 1: Introduction to the Study of Conflict
Chapter 2: Communication Options in Conflict
Chapter 3: Managing Conflict from a Theoretical Perspective
Chapter 4: Responding to Conflict: A Practical Guide to Managing Your Own Conflicts

Part Two: Breaking the Cycle of Escalation
Chapter 5: Managing Violent Tendencies
Chapter 6: Managing the Conflict Climate
Chapter 7: Managing Face
Chapter 8: Managing Anger and Stress
Chapter 9: Managing Conflict through Forgiveness

Part Three: Broadening Our Understanding of Conflict Processes
Chapter 10: Managing Win-Lose Conflicts through Negotiation
Chapter 11: Managing Other's Disputes through Mediation
Chapter 12: Managing Workplace Conflict
Chapter 13: Managing Social Conflict

Write a review

There are currently no reviews for this book. Be the first to review this book!

Bestsellers in this subject

The Effective Ecologist

NHBS Price: £19.99 $25/€22 approx

Communication Skills for the Biosciences

NHBS Price: £33.99 $43/€38 approx

The Slow Professor

NHBS Price: £13.99 $18/€16 approx

The Effective Scientist

NHBS Price: £17.99 $23/€20 approx

The Oxford Handbook of the Science of Science Communication

NHBS Price: £105.00 $134/€117 approx

VAT: GB 407 4846 44
NHBS Ltd is registered in England and Wales: 1875194