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Go to British Wildlife

6 issues per year 84 pages per issue Subscription only

British Wildlife is the leading natural history magazine in the UK, providing essential reading for both enthusiast and professional naturalists and wildlife conservationists. Published six times a year, British Wildlife bridges the gap between popular writing and scientific literature through a combination of long-form articles, regular columns and reports, book reviews and letters.

Subscriptions from £25 per year

Conservation Land Management

4 issues per year 44 pages per issue Subscription only

Conservation Land Management (CLM) is a quarterly magazine that is widely regarded as essential reading for all who are involved in land management for nature conservation, across the British Isles. CLM includes long-form articles, events listings, publication reviews, new product information and updates, reports of conferences and letters.

Subscriptions from £18 per year

Jobs at NHBS

Customer Services Advisor

 

About NHBS

Founded in 1985, NHBS Ltd (www.nhbs.com) is a world leader in supplying natural history, ecology and conservation books and ecological survey equipment to institutions, retailers, companies, and private customers around the world. In addition to the retail business, NHBS manufactures equipment in an on-site workshop and publishes two magazines. NHBS is passionate about making a positive environmental impact, demonstrated by the core purpose of supporting those who work to understand, protect and conserve the natural environment.

 

NHBS is looking for a Customer Services Advisor to join our busy Customer Services team of six in our office in Totnes. It is the first point of contact for the company's diverse range of customers. We interact with all other departments in the company to appropriately direct customer queries and process orders as smoothly as possible. This is a varied, challenging and rewarding role for the right person. No two days are the same!

 

Your responsibilities will be

  • Adding and processing customer quotations and orders
  • Assisting customers over the phone, by email and in person
  • Investigating and solving all order- or product-related queries
  • Processing any returns, refunds and credits
  • Other customer-related tasks as required
  • Liaising with other departments
  • Using the company CRM application Netsuite, and other applications
  • Applying discretion and sensitivity when dealing with customers
  • Always displaying a calm and professional attitude towards customers and colleagues
  • Multitasking and the ability to work well under pressure and in fast-paced environment

 

We are looking for

  • Some experience in a customer-facing role
  • Great attention to detail
  • A confident telephone manner
  • The ability to write clearly and precisely
  • Willingness to learn on-the-go and get stuck in
     

The ideal candidate will also have

  • Interest or background in ecology and conservation
  • A second language in addition to English
     

 

 

Our offer to you

The successful candidate will be joining a diverse and friendly workforce of 45 staff.

This permanent position is available immediately. Salary: £16,500 – 17,500 p.a. (depending on experience), based on a 37.5-hour week Mon-Fri, with the position attracting 28 days holiday p.a including bank holidays, up to three paid days of conservation volunteering p.a., and a generous company pension.

 

How to apply

To be considered for this position, please send a cover letter with your CV by the 15th May 2019 to Rachel Ud-din, Deputy Customer Services Manager, recruitment@nhbs.com.


Operations Assistant

 

About NHBS

Founded in 1985, NHBS Ltd (www.nhbs.com) is a world leader in supplying natural history, ecology and conservation books and ecological survey equipment to institutions, retailers, companies, and private customers around the world. In addition to the retail business, NHBS manufactures equipment in an on-site workshop and publishes two magazines. NHBS is committed to providing the best customer service, and to dispatching all orders quickly, accurately and well-packaged.

 

NHBS is growing rapidly, and is looking for an Operations Assistant to support the Head of Operations. The Operations Assistant will be responsible for implementing operational efficiencies throughout the business in order to ensure that NHBS continues to provide the best and most efficient service to our customers. The role is mentored by the Head of Operations and supported by a brilliant IT team.

 

The work is varied and project-based, and will be extremely rewarding for the right person. It would suit somebody with a head for detail, great people skills, and a passion for organisation and logistics.

 

Responsibilities

The Operations Assistant will analyse workflows across the company, and implement systems that increase the operational efficiency of the business. This will involve working closely with departmental teams, for example the workshop, the warehouse or customer services, and facilitating change sensitively. The Operations Assistant will produce guidelines, establish quality control processes, and train and work with all staff to ensure compliance. The Operations Assistant will work with the ERP Netsuite, and other applications.

 

Minimum requirements

  • Degree in operations management, logistics or business management
  • Knowledge of manufacturing and/or warehouse operations principles
  • Knowledge of at least one ERP or stock management system
  • Proficient in the use of Excel
  • Outstanding communication skills, both verbally and in writing
  • Must be able to work well with others

 

Desirable skills and experience

  • Ambition and can-do attitude
  • Thrives on change and challenges
  • Demonstrable interest in ecology and conservation


 

Our offer to you

We are based in Totnes, South Devon, right next to the river Dart, halfway between Dartmoor and the coast. We have been selling natural history and science books since 1985, ecological survey equipment since 2009, and publishing magazines and manufacturing survey equipment since 2016. The successful candidate will be joining a diverse and friendly workforce of 45 staff.
 

This permanent position is available immediately. Salary: From £18,000 p.a.(depending on experience), based on a 37.5-hour week Mon-Fri, with the position attracting 28 days holiday p.a including bank holidays, up to three paid days of conservation volunteering, and a generous company pension.

 

Application

To be considered for this position, please send a cover letter with your CV by the 15th May 2019 to Anneli Meeder, Head of Operations, recruitment@nhbs.com.


Dispatch Assistant

 

About NHBS

Founded in 1985, NHBS Ltd (www.nhbs.com) is a world leader in supplying natural history, ecology and conservation books and ecological survey equipment to institutions, retailers, companies, and private customers around the world. NHBS is committed to providing the best customer service and to dispatching all orders quickly, accurately and in the best possible packaging.

We have an opportunity for a highly motivated Dispatch Assistant to join our dispatch team. The position will involve order picking and packing in our busy E-Commerce warehouse and other related warehouse tasks as required. Our products come in a large variety of shapes and sizes and packaging them safely and quickly involves deciding on the best approach for each order.

 

Responsibilities

Our dispatch team plays a central role in our relationship with customers and the products they buy from us. As Dispatch Assistant you will have a high level of attention to detail, care and commitment to our high quality of customer service. You will be on your feet all day, packing large and bulky orders. We are looking for a team player with initiative and common sense.

 

Specific tasks include

  • Packing large orders into boxes and onto pallets
  • Packing small orders into customised cardboard wrappers
  • Picking orders in the warehouse
  • Bagging and preparing packages for collection
  • Inputting data into dispatch software
  • Checking stock with a barcode scanner
  • Printing picking lists
  • Other tasks as required

Skills required

  • Attention to detail
  • Work as a member of a team
  • The ability to work on your feet all day
  • Heavy lifting
  • Basic computer skills
  • Good communication

Our offer to you

Our warehouse and office are based on the industrial estate in Totnes. The successful candidate will be joining a diverse and friendly workforce of 45 staff.

This position reports to the Deputy Customer Services Manager.

This position is available immediately. Salary: from £16,000 p.a. (dependent on experience and with potential for advancement), based on a 37.5 hour week with the position attracting 28 days holiday p.a, including bank holidays, up to three paid days of conservation volunteering p.a., and a generous company pension. Working hours are Monday to Friday, with the occasional Saturday shift in busy periods.

 

Application

To be considered for this position, please send a cover letter with your CV by the 31st  May 2019 to Sam Post, Deputy Customer Services Manager by e-mail to recruitment@nhbs.com