Jobs at NHBS

Customer Services Advisor (fixed term contract)

Summary

NHBS is a world leader in supplying Natural History, Ecology and Conservation books and ecological survey equipment to institutions, retailers, companies, libraries, academics and private customers around the world. This is an opportunity for a highly motivated individual to join our Customer Services team. The Customer Services team is the first point of contact for our diverse range of customers.

Responsibilities

You’re the type of person who thrives on getting details right, enjoys communicating effectively with customers and colleagues alike, and is confident in prioritising multiple demands. You may have a chance to gain experience in other departments whilst at NHBS as this fixed term position aims to expand our capacity during the busy period of spring and summer. We offer a fast-paced environment where team-work, initiative and quick thinking are valued, and where a demonstrated passion for ideas and for what NHBS does is more important than specific knowledge in any field.

Skills required:
  • A good telephone manner and outstanding written communication skills are essential
  • High degree of computer literacy
  • Attention to detail
  • Language skills: a second language in addition to English would be advantageous
  • Above all, we value a common sense approach, critical thinking and a willingness to learn new skills
Our offer to you

Our warehouse and office is based on the industrial estate in Totnes. We have been selling natural history and science books since 1985, and ecological survey equipment since 2009. The successful candidate will be joining a diverse and friendly workforce of 38 staff.

This position reports to the Customer Service & Dispatch Manager.

This is a fixed term position until the end of September 2018 and is available immediately. Salary: £15,500 – 16,500 pro rata (depending on experience), based on a 37.5 hour week Monday - Friday, with the position attracting 28 days holiday pro rata, including bank holidays.

Application

We are looking for someone who is interested in what NHBS does and how we can help our customers. Please make clear in your cover letter why you are that person - also tell us what it is about NHBS that interests you.

Please email your CV and Cover Letter by Friday 27th April to the Customer Service & Dispatch Manager, Natalie Mawson (recruitment@nhbs.com). After interview for the post, candidates will complete a trial day before being made a formal offer of employment.


Wildlife Equipment Specialist – maternity cover (until Winter 2018)

Summary

Founded in 1985, NHBS (www.nhbs.com) is a world leader in supplying natural history, ecology and conservation books and ecological survey equipment to institutions, retailers, companies, libraries, academics and private customers around the world. NHBS also publishes two magazines for naturalists and ecologists and manufactures some of the survey equipment we sell.

This is an opportunity for a highly motivated person to join our busy wildlife equipment team. The successful applicant will work with other wildlife equipment team members running the equipment business and providing technical advice to customers as well as working alongside the marketing team, generating new content and identifying potential new equipment customers and strengthening relationships with existing customers.

NHBS is based in Totnes, Devon, some UK and European travel will be required. On-the-job training will be provided.

Responsibilities

You will carry out a wide range of equipment related tasks alongside the existing team of three wildlife equipment specialists. Specific tasks may include:

  • Product range – you will help source new products, prepare product descriptions, create images and monitor product performance
  • Marketing – you will help to prepare marketing materials including blog posts and emails
  • Identifying new customers – you will help identify potential new customers and then work out the best way to contact them
  • Purchasing – you will deal with queries about products and pricing, requests for information, and supplier returns
  • Customer support – you will administrate the returns process, dealing with customer queries and contacting suppliers
  • Customer relations – you will contact customers by phone and occasionally in person to offer information about our products and services
  • Conference Attendance – you will represent NHBS at conferences across the UK and Europe, taking along a stand with our products to sell and (more importantly) getting to know our customers
  • Other tasks in the company as required
Skills required:
  • A strong interest in and good practical knowledge of natural history and ecology, and the equipment that people use to survey, study and enjoy it
  • A good telephone manner and outstanding written communication skills
  • Outgoing and confident, you will be comfortable talking to a wide range of people including academics, consultants, teachers and members of the public
  • An undergraduate degree and the ability to work to a consistently high standard
  • Language skills: a second language in addition to English would be advantageous
  • Above all, we value a common-sense approach, critical thinking and a willingness to learn new skills
  • Current UK Driving License
Our offer to you

We are based in Totnes, South Devon, right next to the river Dart, halfway between Dartmoor and the coast. We have been selling natural history and science books since 1985, ecological survey equipment since 2009, and publishing magazines and manufacturing survey equipment since 2016. The successful candidate will be joining a diverse and friendly workforce of 38 staff.

This position reports to the Equipment Manager.

This maternity cover position is available immediately and is expected to end in November 2018. Salary: £17,000 – £19,000 p.a. (depending on experience), based on a 37.5 hour week Mon-Fri, with the position attracting 28 days holiday p.a, including bank holidays, up to three paid days of conservation volunteering p.a., and a generous company pension.

Application

Please email your CV and cover letter by the 30th of April 2018 to Steaphan Hazell (recruitment@nhbs.com).


Sewing Machinist – home based

Summary

Founded in 1985, NHBS (www.nhbs.com) is a world leader in supplying natural history, ecology and conservation books and ecological survey equipment to institutions, retailers, companies, libraries, academics and private customers around the world. This is an opportunity for a highly motivated person to join our busy manufacturing team producing pond nets and butterfly nets for school and universities. This is a self-employed home working position, you will be responsible for your own Tax / NI and will be paid on a piece-rate basis.

Ideally, we are looking for a machinist within the South Devon area but will consider people from further afield with the relevant experience, as we can use a courier to deliver / collect materials.

In order to be considered for this post, you must have access to a sewing machine. You must sew to a very high standard, and the nets must be presented in a saleable condition when finished - no loose threads etc.

Required skills are to be able to sew using French seams, top-stitching, and Velcro around the collar of the net. NHBS will send you all the necessary materials to sew the nets with - material (cut to size), Velcro, thread, woven tape, labels etc - and expect you to sew the nets to completion.

Application

Please email recruitment@nhbs.com to discuss this position.

VAT: GB 407 4846 44
NHBS Ltd is registered in England and Wales: 1875194