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About this book
Focusing on the improvement of quality, customer satisfaction, and profitability, this unique reference provides a proven, step-by-step method for achieving QS-9000 registration economically and efficiently - TAP-PDSA (Train, Analyze, and Plan-Plan, Do, Study, Act).
Contents
TAP-PDSA - the engine; behind the wheel; put it in gear; step on the gas; the drive; driving between the lines; dealer selection; the owner's manual; on the road again.
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